[Hiring] Affiliate Relations Associate @LanguageLine Solutions

Role Description

As an Affiliate Network Coordinator at Health Advocate, your primary accountability is to recruit, verify, document, and maintain a compliant and responsive affiliate behavioral health network aligned with operational demand. If you are energized by structured processes, compliance excellence, and building strong professional networks — we want to meet you.

Your Mission: What Success Looks Like

• Network Coverage & Recruitment
  • Maintain a pipeline of qualified affiliate counselors and behavioral health professionals.
  • Proactively identify regional coverage gaps and escalate needs appropriately.
  • Utilize diverse sourcing channels to recruit licensed professionals efficiently.
  • Ensure screening activities are documented accurately and timely.
• Compliance & Credential Integrity
  • Verify contractor licenses and certifications through appropriate state databases.
  • Confirm affiliates are in good standing prior to service delivery.
  • Ensure required documentation is complete before onboarding.
  • Maintain organized, accurate records within shared drives and internal systems.
• Process Accuracy & Documentation Discipline
  • Conduct phone screenings to evaluate qualifications and review compensation structure.
  • Record screening results, availability confirmations, and agreement acceptance in appropriate databases.
  • Upload affiliate professional information accurately and within established timelines.
  • Adhere to all corporate and departmental EAP policies and procedures.

What You’ll Do: Your Roadmap to Impact

• Affiliate Recruitment & Screening
  • Recruit affiliate counselors and behavioral health professionals for assigned departments and regions.
  • Conduct structured phone interviews to assess qualifications and discuss compensation rates.
  • Utilize multiple external resources (counseling platforms, professional directories, insurance listings, industry publications) to identify licensed professionals.
  • Communicate with candidates to confirm availability and coordinate scheduling.
  • Document all outreach and screening activity accurately.
• Credential Verification & Compliance Management
  • Verify licenses and certifications through state databases.
  • Ensure screening completion and formal acceptance of agreement terms.
  • Record screened and approved affiliates into the appropriate database in a timely manner.
  • Maintain accurate affiliate documentation in department shared drives.
• Affiliate Network Relations
  • Serve as a point of contact for affiliate counselors and behavioral health professionals.
  • Respond to inquiries regarding scheduling, compensation, or process questions.
  • Escalate complaints or concerns to management as appropriate.
  • Provide administrative support to team members to maintain balanced workflow.
  • Remain informed on Employee Assistance Program (EAP) industry initiatives.
• Team Interface & Customer Service
  • Establish and maintain professional relationships with internal and external customers.
  • Collaborate with team members to meet departmental goals.
  • Deliver quality customer service that strengthens the affiliate experience.
  • Escalate issues beyond scope of authority to supervisor when necessary.

Qualifications

• Minimum one year of experience in project administration, human resources, or customer service (healthcare industry preferred).
• Confidence conducting structured phone interviews.
• Strong organizational skills with high attention to detail.
• Intermediate knowledge of Microsoft Word and Excel.
• Ability to manage multiple tasks with accuracy and timeliness.
• Professional written and verbal communication skills.

Requirements

• High School Diploma or equivalent required.
• Minimum one year of experience required in project administration, human resources, or customer service preferably in a healthcare industry.
• Intermediate knowledge of Microsoft Word and Excel required.

Benefits

• Pay: $17 per hour.
• Hours: 8:30 am EST - 5 pm EST.