[Hiring] Advanced Deposit Servicing Rep @Thrivent

Role Description

This position is responsible for performing daily check processing, ACH and Wire processing, exception item processing, and account maintenance. This position provides technical and operational support, training, and knowledge for all functions related to the bank’s transaction processing. Knowledge of products and services that the bank offers is required. This position will work directly with the bank’s clients, internal and external, to accurately process all deposit operation’s servicing transaction requests.

• Create, maintain, and process ACH and wire transactions, as well as Remote Deposit Capture (RDC) items.
• Responsible for exception processing including managing and processing all stop payment requests, non-posts, and overdrafts.
• Respond to client service requests, including check deposits, official bank check requests, statement and check copies, and fee refunds.
• Process account maintenance items such as name and address changes, perform fulfillment activities, including preparation of deposit forms, client notices, and related client contact.
• Handle sensitive telephone and digital communications with clients involving confidential information, providing clear explanations and context as needed to support client understanding, influence outcomes appropriately, and ensure a high level of customer satisfaction.
• Complete research requests received from internal and external clients related to deposit servicing transactions.
• Adhere to applicable banking regulations, while maintaining heightened awareness of potential fraud, and partnering closely with cross‑functional teams to identify risks, investigate irregular activity, and support ongoing process enhancements.
• Model Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
• Support an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.
• Shape and/or support a culture that represents the Thrivent purpose, promise, and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
• This role will interact with individual contributors within Thrivent, field organization, Thrivent clients, and managers and/or directors within Thrivent, as well as other financial institutions.

Qualifications

• High School/equivalent education or a 2-year degree preferred.
• 1 year banking operations experience required with customer service experience preferred.
• FIS, or other bank operations platform, and Fedline Advantage experience preferred.
• Strong written and verbal communication, interpersonal, and customer-service skills.
• Good organizational, time management, and problem-solving skills.
• Ability to work accurately, both independently and as a part of a team, with interruptions to meet deadlines.

Requirements

• Pay Transparency: Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent.
• The applicable salary or hourly wage range for this full-time role is $16.29 - $22.04 per hour, which factors in various geographic regions.
• The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Benefits

• Various bonuses (including, for example, annual or long-term incentives).
• Medical, dental, and vision insurance.
• Health savings account.
• Flexible spending account.
• 401k.
• Pension.
• Life and accidental death and dismemberment insurance.
• Disability insurance.
• Supplemental protection insurance.
• 20 days of Paid Time Off each year.
• Sick and Safe Time.
• 10 paid company holidays.
• Volunteer Time Off.
• Paid parental leave.
• EAP.
• Well-being benefits, and other employee benefits.
• Eligibility for receipt of these benefits is subject to the applicable plan/policy documents.
• Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Company Description

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.