[Hiring] Advanced Associate, Test Center Support @Pearson

Role Description

The Advanced Associate, Test Center Support is responsible for providing first level technical support to Pearson VUE’s test centers. This role also acts as first level support for the installation team and serves as a resource for internal support needs. Able to work flexible schedule with some on-call.

• First point of contact for technical support calls connected to VUE Testing System software installation and operation in test centers across the globe.
• Provides breath taking customer service by answering calls promptly and courteously, offering solutions or additional assistance, and documenting details thoroughly in the incident management system.
• Assist with the installation and configuration of new hardware and software, as required.
• Support of VUE Testing System Software.
• Support test centers with the installation and use of the VUE Testing System software by using remote tools or phone only support.
• Assist test centers with the periodic rollout of software updates.
• Provide technical hardware/software support to both internal and external customers via phone, email, incidents, instant messaging or on-site support.
• Assist with other duties/projects as assigned.

Qualifications

• Associate Degree in computers (preferred).
• 1-2 years’ experience in Windows Application support.
• Customer Service experience required.
• A+ certification preferred.

Requirements

• Proficient in the use of Windows 10 and Windows Server.
• Understanding and troubleshooting of basic Network configurations.
• Ability to troubleshoot and resolve hardware issues.
• Excellent listening, oral, and written communication skills.
• Effective planning and prioritizing skills.
• Strong customer service and follow up skills.
• Ability to work in a team environment.
• Adaptability and comfortable to change.
• Strong attention to detail.

Benefits

• Minimum full-time hourly range is between $25.00 - $26.00 per hour.
• This position is not bonus eligible.

Company Description

Pearson VUE (www.pearsonvue.com) is the leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).