[Hiring] Advanced Associate, Customer Service Hourly @Pearson

Role Description

The Advanced Associate, Customer Service Hourly, also known in the industry as an Accommodations Scheduling Coordinator, is responsible for providing operational support to clients and candidates to ensure testing accommodations are correctly implemented.

• Handle client and candidate inquiries related to testing with approved accommodations.
• Schedule exam appointments and coordinate with clients, external vendors, internal teams, and test centers.
• Responsible for scheduling and coordinating all approved accommodations including but not limited to:
  • Extra time
  • Separate rooms
  • Service providers
  • Equipment
  • External software
  • Paper-based exams

Qualifications

• High School Diploma or equivalent experience preferred
• 2+ years in a customer service position
• Strong professional communication and time management skills
• Excellent attention to detail
• Ability to exercise discretion in handling confidential material
• Proficiency in MS Office

Requirements

• Permanent shift schedule: Mon to Fri 10:30 am to 7 pm Central Time
• During training: Mon to Fri - 8:30 am to 5 pm Central Time

Benefits

• Full-time hourly rate is $17.75 per hour.
• Additional 10% for Bilinguals (Spanish, French, and Portuguese)
• This position is not bonus eligible.

Company Description

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit, and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].