[Hiring] Admissions Specialist @School of EMS

Role Description

The Admissions Specialist serves as the primary point of contact for prospective students, guiding them through the admissions process while providing exceptional customer service. This role evaluates applicant eligibility, maintains accurate records, communicates admissions requirements and deadlines, and works collaboratively with internal departments to support enrollment goals and ensure a seamless student experience.

• Conducts admission briefings and provides prospective students with accurate information regarding program offerings and admissions requirements.
• Guides prospective students through the entire admissions process, from initial inquiry through enrollment, ensuring all requirements are completed in a timely manner.
• Reviews and evaluates applications and supporting documentation to determine eligibility for admission in accordance with institutional policies.
• Assists students with completing admissions paperwork and collecting all required documentation.
• Uploads, monitors, and maintains background check, drug screening, and other required compliance documentation.
• Communicates regularly with prospective students via phone, email, and text to provide updates, answer questions, and ensure completion of admissions requirements.
• Maintains accurate and confidential student records in the student information system and other institutional databases.
• Monitors applicant progress, follows up on outstanding requirements, and maintains established admissions timelines.
• Provides exceptional customer service while fostering positive relationships with prospective students throughout the admissions process.
• Performs other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of experience in admissions, student services, customer service, higher education, healthcare administration, or a related field.
• Experience reviewing applications, maintaining confidential records, and providing exceptional customer service.
• Preferred: Experience in a vocational, career, or postsecondary educational environment.
• Knowledge of state and institutional admissions requirements.
• Experience working with student information systems or customer relationship management (CRM) software.
• Associates degree from an accredited college or university preferred.

Requirements

• Excellent verbal and written communication skills with the ability to explain admissions requirements and processes clearly to prospective students.
• Strong attention to detail with the ability to prioritize tasks, maintain accurate records, and manage multiple student files simultaneously.
• Proficient in Microsoft Office, email systems, student information systems, CRM platforms, and electronic document management.
• Demonstrates a student-centered approach while providing timely, courteous, and professional service.
• Ability to assess situations, identify solutions, and exercise sound judgment while maintaining compliance with institutional policies.
• Effectively manages competing priorities and consistently meets deadlines in a fast-paced environment.

Work Environment

• Primarily works from home.
• Regularly uses computers, telephones, printers, scanners, and other standard office equipment.
• Frequent interaction with prospective students, current students, faculty, staff, and external partners in person, by phone, and through electronic communication.

Physical Requirements

• Prolonged periods of sitting while working at a computer.
• Frequent use of hands and fingers to operate computers and office equipment.
• Frequent communication in person, by telephone, and through virtual platforms.

Conditions of Employment

• Employment is contingent on a satisfactory background check.