[Hiring] Admissions Specialist @Nema Health

Role Description

As an Admissions Specialist, you bring a combination of strong growth instincts with genuine compassion for helping others. This role is pivotal to creating an exceptional first impression for new patients and directly impacts our mission by enrolling individuals into life-changing care.

• Manage initial patient inquiries via phone call, email, and other forms of communication.
• Follow up communication with prospective patients and referring providers.
• Orient prospective patients to Nema’s program and discuss insurance coverage and out-of-pocket payment options.
• Work toward booking Intake appointments with interested individuals.
• Thrive in a fast-paced, goal-oriented environment, consistently hitting or exceeding monthly enrollment targets.
• Refine communication and service skills to deliver an outstanding patient experience.
• Report directly to the Director of Admissions.

Qualifications

• 2+ years of experience in a sales, admissions, or customer service role — ideally in healthcare, behavioral health, or another mission-driven environment.
• Proven ability to hit and exceed monthly performance or sales goals.
• Strong communication skills — able to engage and motivate prospective patients toward action in an understanding and supportive way.
• Empathy and emotional intelligence to guide sensitive conversations with trauma survivors.
• Experience using Customer Relationship Management (CRM) systems, such as HubSpot, Salesforce, or similar platforms.
• Proactive, self-motivated, and driven to improve continuously.
• Adaptable to evolving business needs as the company grows and iterates on Admissions processes.
• Tech-savvy and quick to learn new systems.
• Ability to regularly work 8 AM - 5 PM Pacific Time / 11 AM - 8 PM Eastern Time, Monday-Friday, with occasional weekend availability as business needs require.
• Care deeply about improving access to mental health care.
• A high school degree or higher degree.

Requirements

• Engage with prospective patients, and possibly providers and case managers, through calls, emails, and web inquiries with empathy and professionalism.
• Guide prospective patients through the admissions process — clearly communicating Nema’s value, overcoming objections, and building trust to drive enrollment.
• Meet or exceed monthly conversion and booking goals by effectively connecting with prospects and having a strong follow-up cadence.
• Perform benefits checks and explain insurance and payment options accurately and confidently.
• Collaborate with the Growth, Operations, Clinical, and Product teams to support business development initiatives and improve patient acquisition.
• Maintain detailed and timely documentation in Nema's CRM (Hubspot) to track communication and progress toward goals.
• Escalate sensitive customer service issues in a timely, professional, and solution-oriented manner.
• Protect patient data and confidentiality at all times in accordance with HIPAA standards.
• Continuously refine communication and customer service skills through coaching, peer learning, and self-development.

Benefits

• Competitive compensation with an annual base salary + bonus range of $55,000-$75,000, determined by experience and qualifications.
• Eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company.
• Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education.
• Generous PTO and flexible work hours.
• Remote-first culture with supportive team norms.
• Inclusive, trauma-informed leadership.
• Opportunity to grow with a fast-moving, mission-driven company.