[Hiring] Admissions Representative @Northpoint Recovery Holdings, LLC

Role Description

As a key member of the Northpoint team, the Admissions Representative is responsible for overseeing the patient/client admissions lifecycle and consistently driving the census at each facility. This person will be managing a large amount of inbound and outbound lead generation activities including telephone calls, email communications, and online chats to prospect and develop leads. The Admissions Representative will work with multiple departments and outside vendors to ensure all goals are accomplished. As an ambassador of Northpoint, adhering to our Core Values while assisting all potential clients is paramount.

Essential Responsibilities and Duties

• Coverage of Admissions phone line, online chats, and emails
• Obtain, or oversee, the acquisition of complete and accurate patient/client information pertinent for their admission into a Northpoint facility
• Explain insurance benefits to potential patients/clients and their families
• Consult with Admissions Supervisor, Program Director, and Clinical Team about potential admissions
• Discuss payment options with potential patients/clients and/or family members or fiduciaries
• Verify the acquisition of records for pending patients/clients from transferring and/or previous facilities and completion of other necessary documentation; ensure timely receipt of all necessary patient/client records
• Provide the Program Director with information on new patients/clients to aid in schedule development
• Alert Clinical Team about new patients/clients and ensure a gender specific client pickup is scheduled
• Interact with the patient/client and family and prepare them for the transition; communicate with the Clinical Team, as necessary
• Verify that the family, Admissions personnel at the referring facility, marketing representative, and any others involved in a patient’s/client’s admission have been contacted and provide all pertinent information about the admission to them
• Maintain contact with referral sources in cooperation with marketers
• Ensure accurate referral sources are entered into the electronic medical records system
• Maintain cleanliness of the Admissions office
• Drive Company vehicle for official and approved business; ensure safe transport
• Adhere to all Company policies and procedures
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Performs other related duties and special projects as assigned

Qualifications

• Must be at least twenty-one (21) years of age
• 1+ year of sales experience in a call center setting preferred
• Experience with a growing company with multiple entities preferred
• Action-oriented with the ability to adapt to change, work independently, prioritize tasks, and drive to finish

Preferred Knowledge and Skills

• Excellent critical thinking skills
• Excellent organizational abilities
• Strong mentoring and coaching experience to a team with diverse levels of expertise; ability to influence and engage employees and peers
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, board of directors, and staff
• Ability to operate as a practical tactical as well as a strategic thinker
• Comfortable analyzing information and dealing with complexity
• Quickly and effectively identify and resolve problematic situations
• Able to handle confidential material in a reliable manner
• Ability to perform several tasks concurrently with ease and professionalism
• Ability to effectively prioritize workload in a fast-paced environment
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office Suite

Requirements

• Must have a valid driver’s license and safe driving record

Benefits

• Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
• 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
• 100% Employer Paid Employee Assistance Program
• Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance
• Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
• Generous Paid Time Off plan
• Employee Referral Bonuses
• 401K Retirement Plan & Employer Match