[Hiring] Admissions Representative @UMA Education

Role Description

Do you have a passion for helping others achieve their goals and overcome challenges? Are you confident speaking with different types of people? Does high-energy describe your personality? Are you a good listener and a patient problem solver? If you answered yes to these questions, then you might be a perfect fit for the Online Admissions Representative position at Ultimate Medical Academy (UMA).

As a member of the admissions team, you'll be responsible for meeting clearly defined metrics and performance levels in a dynamic work environment. You will be responsible for contacting prospective students who have expressed an interest in furthering their education and you will help them understand how the programs offered at our campus can meet their needs. The Admissions Associate conducts all admissions activities with the highest integrity and business ethics while adhering to state, federal, and UMA policies and procedures. The Admissions Representative reports to the Director of Admissions.

As an Admissions Representative, you’ll help prospective students decide if enrolling at UMA is the right choice for their education. And you don’t need to have experience working at a school for this role, because we provide comprehensive paid training.

Key Responsibilities

• Follows admissions criteria for all prospective students in accordance with all school and company policies and procedures, all applicable federal and state regulations, and all accrediting agency standards and requirements.
• Contacts potential students utilizing the most appropriate method of contact (e.g., phone, email, etc.) to set up information sessions.
• Conducts interviews of prospective students while gauging interest level, area of study, time and availability, etc.
• Serves as a liaison between prospective students and Admissions on their initial visit to the school.
• Contacts graduates, previously cancelled students, and students scheduled to start in classes to provide program opportunities and assess class readiness.
• Uses Interaction Client to efficiently respond to student inquiries through inbound and outbound phone calls, emails, and other forms of approved communication.
• Evaluates prospective students based on their needs, desires, interests, qualifications, motivations, commitments, and determinations in a qualitative manner.
• Completes and maintains all required paperwork (e.g., enrollment, transfer requests, etc.) and data entry in an accurate, timely, and compliant manner.
• Refers students as appropriate to Student Finance and/or the correct department.
• Schedules appointments for campus tours.
• Follows all training and guidance as provided by the Director of Admissions.

Compliance

• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Qualifications

• Minimum of a high school diploma or equivalent. (Required)
• Minimum of 2 years of previous experience in education, customer service, sales, or related field. (Required)
• Support diverse and inclusive work environment.
• Upholds all compliance standards by performing job duties while acting in accordance with all school and company policies and procedures, all applicable federal and state regulations, and all accrediting agency standards and requirements.
• Ability to be customer-centric by ensuring each prospective student has his/her needs met while developing and building collaborative relationships.
• Ability to uncover the needs, desires, and strengths of prospective students and help them select a program that best matches those requirements.
• Manages work time effectively by ensuring all work is completed in a timely and efficient manner.
• Presents information in a factual and ethical manner to prospective students and others regarding school's programs, tuition, fee schedules, refund policy, payment plans, and other college policies and procedures which impact students.
• Strives to be a team player by working effectively in a team environment and within and across Ultimate Medical Academy departments.

Preferred Requirements

• Associates degree or higher.
• 3 years of direct sales and/or customer service experience.
• Typing Skills 40 plus WPM.

Work Environment/Physical Demands

• This is a full-time remote position, with only occasional, planned onsite or travel requirements.
• Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

Benefits

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection
• West Coast Schedules - specific to those residing in UT, NV, AZ, NM
• Sunday-Thursday
• Sunday shift will always be 11am - 8pm EST
• Monday - Thursday will be 12pm - 9pm EST

Application Deadline

Applications are accepted and reviewed on an ongoing basis. Anticipated starting salary is based on experience and qualifications.

Compensation Range

$20 - $20 USD

OUR VALUES

• ACT WITH INTEGRITY: We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve.
• CHAMPION STUDENT OUTCOMES: We live by a strong commitment to our students and are passionate about preparing them for meaningful careers.
• COMMIT TO TEAM MEMBER SUCCESS: We are committed to our team members’ success and to each other’s success.
• PURSUE RESULTS WITH PURPOSE: We pursue results with a sense of urgency and purpose.
• HAVE FUN. BUILD ENERGY: Enjoying what we do is central to achieving our goals.
• WORK AS ONE: We believe that diverse, inclusive teams produce breakthrough results.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/