[Hiring] Admissions Advisor @CIEE Inc

Role Description

The Admissions Advisor will support the Institutional Relations team by serving as the first point of contact for students applying to CIEE’s university study and intern abroad programs. Successful candidates will be responsible for serving as an expert for a portfolio of institutions by advising students regarding program options and the application process. You will work closely with Managers of Institutional Relations and other Admissions Advisors. Paramount to student outreach is a focus on providing outstanding service and creative problem-solving to prospective students.

• Serve as an admissions expert for students, advising them on appropriate programs based on their studies and interests.
• Manage a large volume of emails, texts, and outbound calls, address questions, solve problems, and/or direct people to the appropriate CIEE team member. Respond to inbound inquiries within a 24-hour response time.
• Schedule prompt follow-up with prospective students to provide support and determine the level of commitment, and execute strategies to inform students about CIEE programs at all phases of the inquiry and application process.
• Work with Institutional Relations managers to provide support directly to partner institutions and develop strategies to better serve their students. Meet personal and team qualitative and quantitative targets (i.e., completed applications and conversion of those applications) set by leadership.
• Support on-campus student engagement opportunities as directed by your Manager.
• Attend training sessions to stay updated on product and/or company updates.
• Upsell/cross-sell of products and services when opportunity arises (e.g., internships).
• Document call information and input data into the company CRM to keep customer records updated.

Qualifications

• Bachelor's degree with 1-2 years' experience in sales and/or a customer service-oriented field required.
• Study abroad experiences strongly preferred.
• Must have a high “emotional quotient” (EQ); be approachable, friendly, and able to exude empathy, control in all communications.
• High aptitude for attention to detail, strong problem-solving ability, strong written and oral communication skills, a service-oriented mindset, strong organizational skills, excellent time management skills, and ability to multitask.
• Ability to work independently and as part of a team. Demonstrate initiative while also being open to feedback and taking direction when needed.
• Ability to travel (5-10 trips per year) to partner institutions to provide direct support to students (e.g., study abroad fairs, on-campus events and/or initiatives, student representative support, and meetings with study abroad office staff).

Benefits

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Account (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)