[Hiring] Admission Counselor I @Southern New Hampshire University

Role Description

An Admission Counselor I enrolls students into Undergraduate and Graduate degree programs at SNHU and will report to the Admission Team Lead/Director. You will receive inquiries such as emails, live chats, and telephone calls through a variety of marketing channels and will assist students through the enrollment process, being a liaison to other campus departments and serving as the student's advocate. This is a remote position.

You'll Get To:

• Conduct phone interviews with prospective students (evaluate the prospective student's needs, interests and qualifications while providing concise information to help the prospective student make an informed decision on program offering, delivery mode, and school fit).
• Engage with students by phone, email, and other communication channels.
• Present information about SNHU, program offerings, structure, accreditation, and cost in an accurate and ethical manner.
• Achieve the expected goals including: Daily activity, Schedule Adherence, Ready Time, Call Outline Adherence, Call and Email Flow, Service and Support, Compliance, and Program Knowledge.
• Assist prospective students through the admission process observing SNHU policies and procedures, and in compliance with all applicable regulations and accrediting standards.
• Follow schedule to include ready time, follow up time, and chat.
• Operate within and will be measured concerning relationship building, call flow and pipeline management, interpersonal/communication, needs analysis/service and support, planning, and implementing.
• Partner with departments outside of Admission including Financial Aid, Enrollment Support Services, and Advising to ensure the delivery of a high level of service to every student; escalate issues.
• Uphold all SNHU policies, procedures, with integrity and ethics.
• Commencement or commencement related activities may be required.
• Additional duties may be assigned.

Qualifications

• An associate degree or some college coursework must be completed. Equivalent of experience in lieu of degree acceptable: ☒ Yes ☐ No.
• At least 1 year of relevant sales or customer service experience in relationship or consultative sales.
• Flexible to work either Tuesday - Saturday or Sunday - Thursday.
• Candidates must reside in an approved Synergy state within the Central, Eastern, Mountain, or Pacific time zones. Hawaii is not eligible for consideration for this position.

Requirements

• Anticipated Start Date: Monday, 1/11/2027.
• Fixed Hourly Rate: $22.20 an hour (non-negotiable).
• Training and Nesting Schedule - First 5 Weeks of Employment:
• Monday - Friday (local time zone)
• Central Candidates: 7:30am - 4:00pm
• Eastern Candidates: 8:30am - 5:00pm
• Mountain Candidates: 9:00am - 5:30pm
• Pacific Candidates: 8:00am - 4:30pm
• Arizona Candidates: 9:00am - 5:30pm
• Work Schedule: Flexible to work either Tuesday - Saturday or Sunday - Thursday. Schedule beginning week 6 of employment and forward:
• Central Candidates: (4) shifts from 8:00am - 4:30pm and (1) shift from 10:30am - 7:00pm CST.
• Eastern Candidates: (4) shifts between the operating hours of 8:00am - 6:00pm and (1) shift from 11:30am - 8:00pm EST.
• Mountain Candidates: (4) shifts from 8:00am - 4:30pm and (1) shift from 9:30am - 6:00pm MST.
• Pacific Candidates: (5) shifts from 8:30am - 5:00pm PST.
• Arizona Candidates: (5) shifts from 9:30am - 6:00pm MST.
• Schedule will shift semi-annually in states or territories not observing DST (Arizona candidates only).
• November – March: (5) shifts 9:30am – 6:00pm MST.
• March – November: (5) shifts 8:30am – 5:00pm PDT.

Benefits

• High-quality, low-deductible medical insurance.
• Low to no-cost dental and vision plans.
• 5 weeks of paid time off (plus almost a dozen paid holidays).
• Employer-funded retirement.
• Free tuition program.
• Parental leave.
• Mental health and wellbeing resources.