[Hiring] Administrative Assistant @Stewart Law Group

Role Description

The Admin Assistant - Hourly (Full and Part-Time) is responsible for various administrative tasks including:

• Answering general telephone calls into the office and distributing these calls to the appropriate personnel.
• Greeting and triaging the needs of office visitors.
• Creating new customers and updating current customers in our system.
• Opening and coding mail.
• Reviewing warranty returns.
• Providing general office administrative support.

Responsibilities include:

• Answering incoming phone calls and ensuring they are resolved or directed appropriately.
• Greeting walk-in guests and appointments, directing them to the appropriate party.
• Sorting, coding, and distributing incoming mail accurately and timely.
• Updating warranty returns into the database.
• Contacting current customers to update information and forwarding leads to the sales department.
• Updating CRM software and Store Locator with accurate customer information.
• Managing office administration and coordination related to facility appearance, maintenance, and office security.
• Creating and maintaining spreadsheets and documents related to the business needs of the office.
• Managing office inventory and ensuring regular office supplies are ordered and available.
• Supporting the Director of Operations and Management Staff with various tasks and projects.

Qualifications

• High School diploma or GED.
• 1-3 years of directly related experience.

Requirements

• Excellent customer service skills.
• Organizational, time management, and multitasking skills required.
• Reliable, conscientious, and dependable; follows through on commitments.
• Ability to troubleshoot issues and recommend solutions.
• Proficient with MS Office (Word, Excel, Outlook) and Adobe; experience with Shopify and Capsule is helpful.
• Experience with phone, scanning, and electronic related software with the ability to maneuver through basic computer-based applications.