[Hiring] Administration Support Officer @Etax

Role Description

Are you a detail-oriented administration officer with excellent communication and organisational skills? We are seeking remote Administration Support Officers to join our team and support our clients and accountants with administrative services. Applicants must be available to work 35 hours per week.

Location: Remote (Work from Home) – Head Office Located in Upper Mount Gravatt, QLD

Employment Type: Casual

Wage: Clerks – Private Sector Award 2020

Available to Start: From 17 June 2026

Key Responsibilities

• Provide frontline support by handling client calls, updating account information, and verifying identities.
• Communicate with clients regarding their tax return status, required documents, and service updates.
• Manage email and voicemail queues, ensuring proper task reallocation and follow-up.
• Perform manual identity verification and ensure compliance with document handling protocols.
• Submit non-lodgement advice (NLA) through OSFA and track tax refund statuses.
• Liaise with the ATO for inquiries and assist in managing client ITA debts and ABNs.
• Support the accounting team by applying discounts, converting tax returns, and maintaining accurate records of daily activities.

Qualifications

• Strong written and verbal communication skills
• High attention to detail and ability to follow procedures
• Solid time management and task prioritisation abilities
• Proficiency in administrative and client-facing roles
• Ability to work independently and within a team
• Competence with Microsoft Office
• Self-motivated and capable of thriving in a remote work environment

Requirements

• A laptop or desktop computer
• Access to a private, quiet workspace
• Two screens / Monitors (this can be a laptop and 1 additional monitor)
• A webcam (built-in or external)
• A reliable internet connection (hotspot connections are not suitable)
• A professional headset with a microphone (earbuds like AirPods are not acceptable)
• A suitable desk and chair (not a kitchen table or bench)
• A mobile phone

How to Apply

Click the "Apply for this Job" button to submit your application. Please include:

• Your current resume
• Visa details (if applicable)

Questions? Reach us at [email protected] .