[Hiring] Admin/Intake Assistant @Bionic Talent

Role Description

We are seeking a highly reliable, communicative, and efficient Admin/Intake Assistant to handle outbound communications and claims initiation. This role is crucial for keeping operations moving smoothly by:

• Conducting high-volume outbound calls to insurance companies to open up and initiate new legal claims.
• Contacting clients proactively to gather missing information, documentation, and specific details required to successfully kickstart their claims.
• Maintaining clear, meticulous, and accurate records of all communications, follow-ups, and claim statuses within the firm’s tracking systems.
• Navigating insurance protocols efficiently to minimize delays in the claim-opening process.
• Providing a supportive, professional, and clear communication experience for clients during the intake phase.
• Balancing phone-heavy tasks with timely administrative follow-ups to ensure no claim stalls in the initial stage.

Qualifications

• 1-2+ years of experience in customer service, call center environments, telephonic intake, or administrative support (legal or insurance background is a major plus).
• Proven track record of high reliability, excellent attendance, and strong time management.
• Comfort and confidence in handling consistent outbound phone calls throughout the workday.
• Fluency in Spanish and English (spoken and written).
• Strong organizational skills with the ability to manage multiple calls and tasks simultaneously.
• Experience using CloudLex, Filevine, Clio, or similar legal case management systems.

Requirements

• Exceptional English skills.
• Strong work ethic.
• Ability to represent the firm professionally to both corporate entities and clients during sensitive situations.
• US Law firm experience is preferred.

Benefits

• Fully Remote position.
• Working hours: 9 am - 6 pm EST.
• US Federal Holidays off.
• Salary: USD 800 - USD 1000 per month.