[Hiring] Admin & Customer Support Specialist @Staff Outsource Solutions

Role Description

We’re looking for a highly organized and proactive Admin & Customer Support Specialist who can provide excellent customer service while supporting day-to-day administrative operations. This role is ideal for someone who is detail-oriented, a strong communicator, and comfortable handling multiple responsibilities in a fast-paced environment.

• Provide exceptional customer support via phone, email, and chat
• Handle inbound inquiries and resolve customer concerns in a timely and professional manner
• Maintain accurate records of customer interactions and updates in the system
• Assist with administrative tasks such as data entry, scheduling, and reporting
• Support internal teams with coordination and documentation
• Perform outbound calls as needed (follow-ups, confirmations, or basic outreach)
• Help improve processes to enhance overall customer experience

Qualifications

• Proven experience in customer support, administrative support, or a similar role
• Strong verbal and written English communication skills
• Neutral or minimal accent with a clear and professional phone presence is required
• Highly organized with strong attention to detail
• Ability to multitask and manage time effectively
• Tech-savvy and comfortable using CRM tools and communication platforms

Requirements

• Experience working remotely
• Background in virtual assistance or administrative roles
• Familiarity with CRM systems (e.g., Salesforce, HubSpot, Zoho)
• Experience handling basic outbound calls or customer follow-ups

Benefits

• Remote work environment
• Competitive compensation
• Opportunity for growth and long-term collaboration
• Supportive and dynamic team

Application Instructions

Please submit a voice recording outlining your relevant experience, along with your updated CV.