[Hiring] Admin Assistant @Freelance Latin America

Role Description

Provide reliable administrative and operational support by managing communications, coordinating schedules, dispatching technicians, and ensuring smooth day-to-day workflow between the client, field technicians, and incoming requests. The role requires strong communication, organization, and adaptability to support a dynamic operational environment.

• Review incoming emails, voicemail notifications, and automated transcriptions to identify client needs.
• Coordinate directly with the client via calls and WhatsApp to discuss job previews, availability, and required next steps.
• Schedule preliminary visits, appointments, and daily activities in the client’s calendar.
• Prepare initial information for estimates and gather required inputs from the client.
• Dispatch daily tasks to three technicians using the ticketing system and send dispatch notifications.
• Maintain updated records of requests, tickets, schedules, and ongoing tasks.
• Use Office 365 tools (Outlook, Word, Excel) for documentation and administrative support.
• Marketing knowledge to help with LinkedIn account.
• Perform basic tasks in QuickBooks or similar accounting systems.
• Strong phone communication and ability to maintain constant coordination.
• High attention to detail and accuracy when handling information.
• Excellent organization and time-management skills.
• Adaptability to a dynamic environment with varied responsibilities.
• Proactive, resourceful, and able to work independently.
• Comfortable using digital tools (Office 365, ticketing systems, WhatsApp, QuickBooks-like systems).

Schedule

• 1:00 p.m. – 5:00 p.m. EST (Monday to Friday)
• Fully remote work environment

Benefits

• Stable, long-term collaboration
• Clear scope of responsibilities and structured workflows
• Training and onboarding support
• Opportunity to work with international teams
• Exposure to modern tools and professional processes
• Supportive and collaborative work culture
• Opportunity for skill development and career growth

Before You Apply, Please Read:

• These are professional roles with set schedules defined by the client.
• Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
• You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
• Your performance will be measured to ensure alignment with client expectations and project objectives.
• Training may be required. You might need to complete training to fully understand your role, tools, and client processes.
• Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
• Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.