[Hiring] Acquisition Customer Service Representative @Rotech Healthcare Inc.

Role Description

We are seeking a dedicated Acquisition Customer Service Representative to support patient transitions during asset purchases, acquisitions, and contract changes. In this role, you manage inbound call support while documenting patient information, verifying demographics and service area eligibility, and updating transition status across tracking logs and seller portals. You also communicate with patients, caregivers, payors, and referral sources to gather required documentation and ensure a smooth, compliant transition to Rotech.

This position pays between $22.00/hr. - $23.00/hr. depending on related experience and state hired in.

• Inbound Call Management: Receives inbound calls while updating status information in tracking logs and seller portals to ensure accurate and timely documentation.
• Customer Communication: Communicates with patients, caregivers, payors, and referral sources verbally and in writing to address questions, resolve concerns, and support smooth transitions.
• Documentation & Chart Assembly: Documents patient information, processes required paperwork, assembles charts, including preparing files for the Field Operations Team, and completes messaging through ordering platforms and portals.
• Service Area & Demographic Verification: Verifies that transitioning patients fall within the servicing area of company locations and confirms all demographic information needed for accurate processing.
• Compliance & Standards: Complies with all applicable company policies and procedures to maintain JCAHO and organizational standards.
• Additional Responsibilities: Performs other duties and projects as assigned to support operational needs.

Qualifications

• High school diploma or GED equivalent, required.
• Experience in medical field and administrative record management preferred, but not required.
• Strong customer service background preferred.
• Working knowledge of Rotech policies, processes & systems preferred.
• Medical terminology preferred.
• Knowledge of medical billing practices preferred.
• Knowledge of insurance policies and requirements preferred.

Requirements

• Employment is contingent on background check (company-wide).
• Results will not be used automatically to disqualify individuals; an individualized assessment will be conducted.
• Drug screen (when applicable for the position).
• Compliance with healthcare facility credentialing process (when applicable for the position).
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position).

Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions (as applicable).
• Commission for Account Executives.
• Bonus and incentive opportunities.
• Fixed and variable car reimbursement for Area Managers and Account Executives.
• Car, mileage, and telephone reimbursement (as applicable).
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs.
• Hepatitis B (HEPB) and TB vaccinations.