[Hiring] Accounts Receivable Representative @Eastlink

Role Description

The Accounts Receivable Representative is responsible for:

• Customer collections and credit functions across Canada (Wireless and Wireline) & Link Bermuda
• Working with customers with overdue accounts and applying sound judgment in negotiating payment arrangements while delivering high quality customer service
• Responding to customer account inquiries and processing billing adjustments
• Meeting call volume, collections, and quality targets in a call center environment
• Maintaining accurate and detailed account notes

Qualifications

• Empathetic but firm and fair
• Brings positive energy with a customer-focused attitude
• Balances the importance of the customer relationship with the requirement to follow procedure
• A natural multi-tasker with strong computer skills and attention to detail
• Sees change as a positive
• A true team player who is willing to jump in to support your team without being asked
• Thrives on the sense of accomplishment that comes from achieving goals
• Previous collections experience an asset

Requirements

• Start Strong: $18.24/hr. & incentives
• Grow Fast: We promote from within, your next step is waiting
• Get Perks: Paid time off, holidays, sick days, benefits, pension & discounts
• Training Provided: No experience? No problem. We’ll get you ready

Benefits

• Paid time off
• Holidays
• Sick days
• Benefits
• Pension
• Discounts