[Hiring] Account Services Support Intern @The Edlong Corporation

Role Description

A critical step for Edlong to accelerate growth is to function as a dynamic global Customer Experience discipline, whereby Edlong customers, large and small, domestic, and international, are delighted with every interaction with us. Reporting directly to Edlong’s Customer Experience Director, the Account Services Support Intern will be responsible for collaborating with the Customer Experience team on providing comprehensive customer service to customers and potential clients throughout various projects. The ideal candidate should be passionate about delivering an exceptional customer experience to support Edlong’s achievement towards sales goals. They must also be adaptable and possess a strong commitment to effective communication, ensuring high customer satisfaction for both internal and external customers.

Qualifications

• Passionate about delivering exceptional customer experience.
• Adaptable and committed to effective communication.

Requirements

• Support activities to differentiate Edlong as THE leader in customer care throughout the industry.
• Answer, screen, and route phone calls from customers, vendors, and service providers in a friendly and efficient manner.
• Cultivate customer relationships while maintaining the high level of reputation and integrity of Edlong with all business transactions by responding to customer inquiries, requests, and follow-ups by e-mail or phone as needed.
• Process customer documentation requests on multiple platforms.
• Request certifications as required from FSQ and regulatory.
• Send order specific Certificate of analysis on the day of shipment.
• Upkeep and maintain Edlong personnel files and documentations pertaining to assigned work in a way that self- and team can access as needed.