[Hiring] Account Service Administrator @EMSAR

Role Description

Equipment Management Service And Repair (EMSAR) is looking for an Account Service Administrator who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. The Account Service Administrator will support the company's mission, vision, and values.

Seeking a talented and competitive Account Service Administrator that thrives in an evolving, exciting environment. The successful candidate will have an interest in accuracy, be a conscious communicator and have an appetite for learning, listening and questioning.

• Work order creation, dispatching and closure processes for designated client(s).
• Follow-up on dispatched calls, ensure they are scheduled appropriately and if needed, parts are ordered and tracked.
• Routinely track and report on work orders.
• Provide work planning and scheduling for multi-functional work team in accordance with established processes and procedures.
• Communicate with clients to collect service requirements and schedule services.
• Coordinate scheduling of services provided by OEMs and third-party vendors.
• Provide logistical coordination between customers and EMSAR field service team to ensure parts, test equipment and other necessary components for service are ordered, shipped and received.
• Maintain customer asset management, inventory, and/or CMMS software systems as applicable for service operations.
• Compile, sort and enter various forms of data into different reports for customer and EMSAR management.
• Close all work orders in the operating system for FSE's without log ins to Service Max.
• Assure the FSE's Service receipt (FSR) is emailed or faxed and all information is filled in.
• May review work of others.
• In absence of manager, will be provided autonomy to make independent decisions.
• Take on new projects as requested.
• Other duties as assigned.

Qualifications

• Energetic, driven, and have a professional demeanor.
• Highest integrity is a must.
• Analytical - synthesizes complex or diverse information.
• Problem solving - identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Oral communication - speaks clearly and persuasively in positive or negative situations in a telephone environment.
• Computer Skills - competent knowledge of Excel, Word, E-mail, web access, and other various programs.
• Leadership - ability to handle disconnected data and requests in a changing and dynamic atmosphere.
• Quality management - looks for ways to improve and promote quality, demonstrates accuracy and thoroughness.
• Judgment - displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
• Attention to Detail - careful about detail and thorough in completing work tasks.
• Initiative - willingness to take on responsibilities and challenges.
• Planning/organizing - prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Safety and security - actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
• Teamwork - ability to work in a collaborative style.
• Organizational skills - ability to work under tight deadlines and handle multiple, detailed oriented tasks.

Requirements

• 2-5 years’ experience in call center environment.
• High School diploma or equivalent.
• Ability to work under moderate supervision.
• Ability to use multi-line phone system.
• Ability to operate computers, phones and other office equipment.
• Must be proficient in Microsoft Office Suite (Word, Microsoft Excel, Outlook, etc.).
• Comfortable working under pressure and on deadlines.
• Ability to follow detailed, defined procedures.
• Able to work in a fast-paced environment and respond to last minute changes.