[Hiring] Account Resolution Specialist @American Coadius
Account Resolution Specialist @American Coadius
Customer Service
Salary usd 17 - 18 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today

[Hiring] Account Resolution Specialist @American Coadius

Today - American Coadius is hiring a remote Account Resolution Specialist. πŸ’Έ Salary: usd 17 - 18 per hour πŸ“Location: USA

Role Description

This is a remote opportunity; however you must be in the WNY area!

Join American Coradius International LLC: A Leading Collections Agency.

We're looking for motivated, hardworking individuals who are dependable, have a strong work ethic and a great customer service attitude.

Essential Duties and Responsibilities:

  • Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances.
  • Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account.
  • Utilizes all available skip tracing tools to establish contact with customers to arrange payment.
  • Review and monitor customer accounts daily to mitigate losses.
  • Take action on accounts needing additional attention under manager approval.
  • Ensure all company policies, procedures, and laws applicable to the position are maintained.
  • ALL employees are required to be on camera while working from a remote environment.
  • Other duties as required.

Qualifications

  • High School Diploma required.
  • At least 2 years call center/customer service experience required.
  • Proven ability to multi-task and work in a demanding environment.
  • Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections.
  • Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar.
  • Active listening skills and an ability to influence others.
  • Proficient computer skills using Zoom, Microsoft Word and Excel.
  • Ability to embrace a team environment and a culture of continuous improvement.
  • MUST have a smart phone with the ability to download applications for remote work purposes.

Requirements

  • ALL employees are required to be on camera while working from a remote environment.
  • Sedentary position requires sitting 80% of the time.
  • Dual hand dexterity/repetitive use of hands 80% of the time (typing on computer and dialing phone).
  • Ability to speak proper English grammar and use proper telephone etiquette.
  • Ability to hear.
  • Simple/light grasping required of both hands 80% of the time.
  • Typical noise level for work environment (moderate noise).
  • Close vision required (clear vision on 15 inch or larger computer monitors).

Benefits

  • MONTHLY BONUSES.
  • 401(k) matching.
  • Dental insurance.
  • Health insurance.
  • Paid sick time.
  • Paid time off.
  • Paid training.
  • Vision insurance.

Company Description

At American Coradius International LLC (ACI), we pride ourselves on being a reputable, compliance-driven collections agency. Our fun and positive work environment, competitive compensation and benefits package, and abundant growth opportunities make us stand out. With an A+ rating from the Better Business Bureau, we have been exceeding expectations one customer at a time since 1989!

Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Account Resolution Specialist @American Coadius
Customer Service
Salary usd 17 - 18 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today
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πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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