[Hiring] Account Coordinator @OPENLANE

Role Description

The Account Coordinator, Queue Team monitors client accounts for all client updates including but not limited to accounts being placed on hold and/or accounts being closed for repossession. The Queue Team is responsible for getting any new information over to the correct processing team and/or the agents so that the agent may acknowledge and act accordingly.

What You’ll Do

• Monitor and process client holds and closes
• Process and coordinate new client updates with active agents
• Maintain excellent customer service, strong telephone support and ability to answer or research the answer to internal and external customers
• Identify issues as they arise, facilitate a solution, escalate as needed and follow up to confirm resolution
• Review and process recoveries and handle all additional client requests related to recovery operations
• Utilize knowledge of multiple computer systems, such as the internal operating system, Microsoft Office products, third party vendor systems, and integration partner systems
• Maintain high level of accuracy and productivity in all daily activities
• Perform other duties as directed by PAR Management

Qualifications

• High School Diploma or equivalent is required
• Previous customer service, recovery, collections, or remarketing experience

Requirements

• Excellent organizational and communication skills. Must be able to communicate verbally and effectively in writing
• Competent office skills required. Daily use of Google applications such as Gmail, Docs, Sheets
• Implement and assure adherence to all company policies and procedures
• Demonstrate a commitment to stated values and business ethics
• Exhibit professional excellence and consistently work as a teammate, supporting other members of the team

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement
• This is a 100% remote position
• Shift Hours are Tues - Fri 10am - 7pm EST, Saturday 1pm - 9pm EST