[Hiring] Account Coordinator @ZOLL Medical Corporation

Role Description

Works within the customer support team. This position supports the sales force and coordinates fittings of the LifeVest product throughout the country.

Essential Functions

• Provide internal support for Field Sales with delivery of the LifeVest
• Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability, etc.)
• Coordinate patient appointments with PSR contractors including fittings, follow-up visits, and in-services. Responsible for ensuring time to fit metric is met
• Manage the selection of PSR contractors based on availability, activity levels, etc.
• Manage field inventory levels. Disperses equipment as needed, determining shipping methods based on cost versus need
• Acts as the single point of coordination for inventory and PSR management
• Negotiates with PSR contractors regarding fees for services
• Act as a liaison between internal and external customers
• Provide quality and timely customer support for product installations and post-installation inquiries
• Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest
• Assist Reimbursement/Intake in obtaining necessary insurance information
• May assist and participate in the development and implementation of policies and procedures
• Solicits and acts on Field Sales feedback
• Support company and department change initiatives
• Manage customer (internal/external) relationships effectively
• Demonstrate ability to multi-task in a fast-paced work environment
• Support on-boarding effort for new hires

Qualifications

• Associate's Degree required
• 2+ years customer service experience preferred

Knowledge, Skills and Abilities

• Knowledge of Microsoft Office Suite

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

Compensation

The hourly pay rate for this position is $20.00 to $26.00. Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate.

Benefits

Details on ZOLL’s comprehensive benefits plans can be found at www.zollbenefits.com .

Additional Information

Applications will be accepted on an ongoing basis until this position is filled. This is a fully remote position. Compensation for this role will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.