[Hiring] Account Coordinator @ZOLL Medical Corporation
Account Coordinator @ZOLL Medical Corporation
Customer Service
Salary usd 20 - 26 per..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 3wks ago

[Hiring] Account Coordinator @ZOLL Medical Corporation

3wks ago - ZOLL Medical Corporation is hiring a remote Account Coordinator. ๐Ÿ’ธ Salary: usd 20 - 26 per hour ๐Ÿ“Location: USA

Role Description

Works within the customer support team. This position supports the sales force and coordinates fittings of the LifeVest product throughout the country.

Essential Functions

  • Provide internal support for Field Sales with delivery of the LifeVest
  • Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability, etc.)
  • Coordinate patient appointments with PSR contractors including fittings, follow-up visits, and in-services. Responsible for ensuring time to fit metric is met
  • Manage the selection of PSR contractors based on availability, activity levels, etc.
  • Manage field inventory levels. Disperses equipment as needed, determining shipping methods based on cost versus need
  • Acts as the single point of coordination for inventory and PSR management
  • Negotiates with PSR contractors regarding fees for services
  • Act as a liaison between internal and external customers
  • Provide quality and timely customer support for product installations and post-installation inquiries
  • Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest
  • Assist Reimbursement/Intake in obtaining necessary insurance information
  • May assist and participate in the development and implementation of policies and procedures
  • Solicits and acts on Field Sales feedback
  • Support company and department change initiatives
  • Manage customer (internal/external) relationships effectively
  • Demonstrate ability to multi-task in a fast-paced work environment
  • Support on-boarding effort for new hires

Qualifications

  • Associate's Degree required
  • 2+ years customer service experience preferred

Knowledge, Skills and Abilities

  • Knowledge of Microsoft Office Suite

Physical Demands

  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Talking - Occasionally
  • Hearing - Occasionally
  • Repetitive Motions - Frequently

Compensation

The hourly pay rate for this position is $20.00 to $26.00. Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate.

Benefits

Details on ZOLLโ€™s comprehensive benefits plans can be found at www.zollbenefits.com .

Additional Information

Applications will be accepted on an ongoing basis until this position is filled. This is a fully remote position. Compensation for this role will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employeeโ€™s primary work location.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Account Coordinator @ZOLL Medical Corporation
Customer Service
Salary usd 20 - 26 per..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 3wks ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
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Application Denied โœ“
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