[Hiring] Access Services Rep 1 @Baylor Scott & White Health

Role Description

The Access Services Representative 1 gets accurate demographics and insurance information. This helps register patients, verify insurance benefits, and collect patient financial responsibilities.

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Registers patients at multiple locations and works in different department areas.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers.
• Improves revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services.
• Calculates and collects patient dues according to financial policies.
• Establishes patient liability and advises on deposit requirements.
• Negotiates payment arrangements with the patient as needed.
• May be responsible for cashiering duties following established policies and procedures.
• Assists patients to nursing units by providing directions, personal escort, and medical mobility assistance (e.g., wheelchairs), when applicable.
• Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.
• Appropriately escalates potential service issues to management when necessary.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience

Requirements

• Requires good listening and communication skills, and professional telephone etiquette.
• Maintain a professional demeanor in a stressful and emotional environment.
• Must show high empathy and communicate well with patients and families during trauma.
• Demonstrate exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing, and computer navigational skills.
• Basic computer skills and Microsoft Office.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1
• Note: Benefits may vary based upon position type and/or level.