[Hiring] 1st Customer Care Agent @Wemolo

Role Description

As a 1st Level Customer Care Agent (all genders), you are an essential part of an experienced team that is responsible for accompanying exciting projects and supporting our product on Italian parking lots.

• Customer Care: You engage directly with our customers every day, acting as their go-to contact for inquiries.
• Service Excellence: You independently handle inbound phone and email inquiries, ensuring our service consistently meets the highest standards.
• Customer Care: As the first point of contact for all inbound calls, you utilize a modern ticketing system to resolve requests efficiently.
• Team & Collaboration: You report directly to the Customer Care Team Lead, working hand in hand with your colleagues in Customer Care and Customer Success.

Qualifications

• You have already gained initial experience in customer support, call center operations, or a similar customer-facing environment—ideally with a focus on complaint management.
• You stay calm, confident, and friendly, even in fast-paced or high-pressure situations.
• You enjoy working analytically, with a strong attention to detail and precision.
• You thrive in a dynamic, fast-paced environment, show proactive initiative, and are highly motivated to continuously learn and grow.
• Full professional proficiency in Italian; good communication skills in English and French are a plus.

Benefits

• Flexibility: Our model allows you to tailor your work schedule to your unique requirements, ensuring flexibility within our hotline opening hours.
• Enjoy a monthly allowance for your meals with the Satispay Lunch Card.
• Workation: Work in inspiring locations during your Workation for fresh ideas.
• Celebrate our successes at our legendary team events and spirit days.
• Equipment: Mac or Windows, in the office or remote – we make sure you’re set up for efficiency and comfort.
• Dress Code? Your Code: What you do matters more than what you wear – dress in whatever makes you feel your best.

Company Description

Innovation through diversity: Regardless of your background, origin, gender identity, or individual circumstances, it's your personality that interests us. That's why we're committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us.