[Hiring] Team Leader.CIBG Ops - FI KYC Team @Mashreq

Role Description

Conduct thorough and accurate reviews of FI & Exporter KYCs as in alignment with the bank's policies, outlining customer profiles and associated risks, while highlighting any adverse information.

• Proactively identify and escalate any suspicious or doubtful customers, ensuring that any relevant adverse information is communicated to both business and compliance teams.
• Efficiently gather all necessary information/documents from clients through Relationship Managers or public sources, ensuring a swift completion of the KYC process.
• Skillfully determine the ultimate beneficial ownership in complex ownership structures.
• Execute Transaction Variation Analysis following established procedures.
• Perform screening in accordance with policy, ensuring that all near positives and exact matches are evaluated and escalated to business and compliance for approval.
• Offer support to Compliance and Business to facilitate a seamless customer experience, addressing any KYC-related queries or issues.
• Collaborate with Compliance and IBG branches to maintain compliance with regulatory requirements.
• Accurately maintain and timely share all MIS and records with relevant stakeholders.
• Meet SLA commitments, diligently following up on exceptions until resolved.
• Continuously improve the KYC renewal process, suggesting necessary changes when needed.
• Manage and monitor FI KYC, Exporter KYCs, and RMA volumes to ensure equitable workload distribution and prevent team overwork.
• Share any errors or knowledge gaps with the line manager/team to enhance customer service.
• Authorize and input SWIFT Requests into the system, and serve as an authorizer/maker for RMA set-up/cancellation, ensuring accuracy and compliance.
• Undertake ad-hoc tasks assigned by the line manager.
• Verify that all practices and procedures outlined in the relevant manual are strictly adhered to during KYC/RMA processing.

Company Description