[Hiring] Manager of Operational Risk and Compliance @Suncoast Credit Union

Role Description

The Manager of Operational Risk and Compliance provides leadership and oversight of Suncoast Credit Union’s operational compliance and risk activities. This role ensures operational areas adhere to regulatory requirements, internal policies, and industry best practices while supporting safe, ethical, and member‑focused service. The manager oversees the Operational Risk and Compliance Business Partner(s) and leads the development of monitoring plans, risk assessments, testing methodologies, and control‑related guidance. As a trusted advisor to operational leaders, the manager provides subject‑matter expertise in regulatory compliance, operational risk, and control design, reinforcing a strong culture of accountability, transparency, and risk awareness across the organization.

• Lead, coach, and develop the Operational Compliance & Risk Business Partner(s), ensuring consistency, quality, and accuracy in monitoring, testing, and documentation
• Establish clear expectations, review deliverables, and provide ongoing feedback to support professional growth and high performance
• Oversee the planning and execution of compliance monitoring activities, operational risk assessments, and control evaluations across operational departments
• Monitor and interpret regulatory requirements, including NCUA regulations, CFPB rules, state statutes, and industry guidance, and ensure appropriate integration into operational processes
• Review and recommend updates to operational policies and procedures to ensure alignment with current regulations and industry standards
• Direct risk assessments to identify operational, regulatory, and reputational risks; ensure findings are analyzed, documented, and escalated appropriately
• Validate the adequacy of controls and risk mitigation strategies implemented across operational areas
• Ensure business units comply with applicable laws, regulations, and rules, and implement appropriate operating controls to mitigate risk
• Ensure that Business Partners facilitate touch‑point meetings with assigned business units to maintain alignment and share project updates, including preparing agendas and follow‑up summaries
• Partner with business units to develop sustainable remediation plans and drive process improvements that balance compliance, efficiency, and member service
• Coordinate with business unit leaders to identify, track, and mitigate emerging business risk and monitor industry trends for risks
• Prepare and deliver clear, concise reports for departmental leadership and other governance groups
• Provide compliance and risk input into new products, services, technology implementations, and process changes to ensure risk considerations are incorporated early
• Partner closely with second‑line and oversight functions, including Legal, Enterprise Risk Management, Compliance, Information Security, and Internal Audit, to ensure strong governance and alignment
• Review and recommend new methods or procedures to make daily operations more efficient
• Perform considerable short-term planning, scheduling, and coordinating to develop and implement business objectives
• Set goals for assigned teams to achieve operational and strategic results
• Provide guidance, mentoring, and development opportunities for directly reporting staff
• Cultivate strong working relationships, build trust among team members, and respond appropriately to employees' concerns
• Assist with the development, monitoring, and maintenance of the annual budget
• Assist with regulatory compliance to ensure work is completed in accordance with applicable laws and government regulations
• Maintain knowledge and understanding of current trends, laws, and issues affecting area of expertise
• Attend educational events to increase professional knowledge
• Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs

Qualifications

• Bachelor's degree in business administration, management, legal discipline or a related field (A comparable combination of work experience and training may be substituted for education requirement.)
• A minimum of 5 years of experience with a financial institution specializing in payment compliance role, operations, and enterprise risk management
• Credit Union Compliance Officer (CUCO) certification or obtain within the first year
• Ability to think intuitively and strategize to anticipate, plan, and effectively execute ways to mitigate compliance risk
• Excellent organization, prioritization and analytical skills to effectively manage areas of responsibility and attain organizational goals
• Excellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to analyze and resolve complex problems or situations
• Ability to positively influence others regarding policies, practices, and procedures
• Strong knowledge and understanding of credit union products, services, policies, and procedures
• Strong knowledge and understanding of regulatory compliance
• Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties

Benefits

• Bonus Program up to 18%
• 401K Matching up to 8%
• Retirement Planning
• Pay Increases based on Competency
• Employee Loan Discounts
• Flex Spending Accounts
• Medical Coverage
• Dental and Vision Coverage
• Access to 4,000+ Gyms
• Mental Health Resources
• PTO Wellness Days
• Short Term and Long Term Disability Coverage
• 11 Paid Holidays
• 3 weeks of Paid Time Off
• 4 weeks of Paid Parental Leave
• Birthday PTO
• Paid Volunteer Hours
• Degree Assistance up to $5,000 per year