[Hiring] Facility Compliance Consultant I @State of North Carolina

Role Description

The Facility Compliance Consultant (Surveyor) conducts regulatory inspections of licensed adult care homes and overnight respite programs to determine compliance with state requirements. The position works both independently and as part of an interdisciplinary healthcare team to evaluate facility practices, document findings, and provide technical assistance to providers and county Department of Social Services (DSS) staff.

Work involves extensive communication with facilities, staff, and the public to support regulatory oversight and ensure adherence to licensure rules and statutes. This home-based position is located in the Eastern Region of North Carolina and requires frequent fieldwork, regional travel, and occasional overnight stays based on inspection schedules. Travel may involve the use of a state vehicle, rental vehicle, or personal vehicle with reimbursement at established state rates.

Key Duties Include:

• Conducting on-site inspections of licensed adult care homes and overnight respite programs to assess compliance with state licensure rules and statutes.
• Evaluating facility operations, resident care practices, and environmental conditions to determine regulatory compliance.
• Analyzing survey findings and documenting results in a clear, legally defensible manner, including identifying deficiencies when applicable.
• Investigating concerns or issues raised by facilities, staff, DSS personnel, or the public as part of regulatory oversight activities.
• Providing technical assistance to adult care home providers and potential operators regarding licensing requirements and best practices.
• Offering regulatory guidance and support to county DSS staff involved in oversight of adult care homes.
• Preparing written correspondence, reports, and documentation related to survey results, compliance issues, and technical-assistance activities.
• Communicating effectively with facility staff, interdisciplinary team members, community partners, and the public throughout the inspection and review process.
• Coordinating regional travel, scheduling inspections, and completing fieldwork requiring frequent day travel and occasional overnight stays.
• Maintaining accurate records and completing survey activities in accordance with state procedures and established timelines.

Qualifications

• Demonstrated experience applying rules, statutes, and regulatory standards to determine compliance in long-term care or human-services environments.
• Professional experience evaluating service delivery in long-term care settings, including assessment, care planning, coordination of ancillary services, and interpretation of residents’ rights and related human-services practices.
• Proven success conducting on-site inspections or structured compliance reviews, analyzing findings, and documenting regulatory determinations in a clear and legally defensible manner.
• Experience providing technical assistance to providers, potential operators, and county DSS staff, including interpreting regulatory requirements, addressing compliance concerns, and supporting corrective-action efforts.
• Strong written and verbal communication skills demonstrated through interactions with facility staff, interdisciplinary health teams, and members of the public.

Requirements

• Must be able to lift/carry personal luggage and work materials/equipment (20-50 pounds).
• Must be able to walk long distances throughout the day and stand for periods of time in order to conduct survey activity.
• Must have the ability to drive independently for statewide travel as assigned and always possess an active, unrestricted driver’s license.

Benefits

• Participation in health insurance options.
• Standard and supplemental retirement plans.
• NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Paid vacation, sick, and community service leave.
• Paid parental leave available to eligible employees.

Company Description

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.