[Hiring] Strategic Communications Specialist @Crash Champions

Role Description

The Strategic Communications Specialist plays a key role in developing and managing multi-channel digital communications campaigns across the company. This role is responsible for communicating effectively across a growing platform of digital channels and assisting in leading internal communications strategies that support multiple company initiatives.

• Work directly with corporate support department leaders to plan and run communications campaigns that reach our network of 650+ repair centers and corporate support functions.
• Develop and distribute professional announcements, manage content on our corporate intranet, and build engaging campaigns that hit deadlines and move the needle on company goals.
• Develop communication plans aligned to business initiatives, including target audiences, messaging strategy, timelines, and channel selection.
• Support change management communications for new initiatives, rollouts, and organizational updates.
• Partner with the Communications team and Advertising department to develop and launch campaigns that strengthen the Crash Champions brand for both internal and external audiences.
• Help shape internal marketing campaigns that boost team member retention and engagement.
• Collaborate with teams across the organization, including senior leadership, to move projects forward and respond to requests.
• Consult with department leaders to clarify communication goals and recommend the most effective approach.
• Write, edit, and proofread content to ensure clarity, tone consistency, brand alignment, and compliance with company standards.
• Support urgent communications, time-sensitive announcements, and crisis communications as needed, ensuring accuracy and fast turnaround.
• Ensure consistent messaging and brand voice across all communication channels.
• Jump in on a variety of marketing and communications projects as needed.

Qualifications

• Bachelor’s degree in marketing, communications, public relations, journalism, or related field preferred.
• 3+ years of experience in corporate communications, internal communications, marketing, PR, or related field (preferred).
• Exceptional writing, editing, and proofreading skills with strong attention to detail.
• Experience developing multi-channel communication campaigns (email, intranet, social media, digital signage, video, etc.).
• Strong project management skills, with the ability to manage multiple deadlines and competing priorities.
• Experience supporting change management communications (organizational updates, rollouts, new programs, process changes).
• Ability to communicate effectively with senior leaders and influence stakeholders across departments.
• Experience using analytics/metrics to measure campaign performance and improve engagement (open rates, click rates, intranet engagement, etc.).
• Proficiency in Microsoft Office (Word, PowerPoint, Outlook); strong PowerPoint skills preferred.
• Experience working in a multi-location or field-based organization (preferred).
• Overnight/air travel required, up to 25%.
• Must have a valid driver’s license and acceptable driving record.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays