[Hiring] Specialist, Shared Services Policy Communications @Merck

Role Description

Our company uses the power of leading-edge science to save and improve lives around the world – that is our purpose. The Specialist, Digital Channels, plays a critical role in supporting the publishing, delivery and optimization of multi‑channel digital communications across internal and external platforms, including but not limited to:

• Enterprise portal (Sync)
• Internal SharePoint sites
• Email (Outlook/Poppulo)
• Internal social channels (Viva Engage)
• External websites

This candidate ensures seamless technical execution of content, partners cross‑functionally to maintain channel integrity, and supports digital production workflows that bring our company’s story and business priorities to life. As part of the Global Employee and Executive Communications team, this individual will:

• Support content operations
• Manage access to distribution lists
• Troubleshoot digital systems
• Maintain publishing tools
• Onboard and manage contractors supporting channel production

The Specialist will partner with a variety of stakeholders responsible for high-impact, high-priority content, including but not limited to:

• Email communications from Executive Team leaders to employees
• Articles for our intranet site
• Employee newsletters
• Promotional content for high-profile internal events
• Our company's website content

Success in this role will require a broad and hands-on understanding of the content development process and related analytics, along with strong collaboration with the owners of our internal and external HQ channels. This role will report to a Director of Global Communications.

Location/commute: This role is based at our headquarters site in Rahway (NJ, USA). This position can be 100% remote and does not require travel.

Qualifications

• Minimum 5 to 7 years of experience in digital communications, web production or CMS content publishing.
• High School Diploma required.
• Demonstrated experience producing and publishing content for enterprise‑scale websites or internal communication platforms.
• Proficiency with CMS publishing and digital tools, including but not limited to SharePoint, Poppulo, WordPress, Adobe Creative Suite and Microsoft 365.
• Strong technical troubleshooting skills and ability to diagnose publishing or formatting issues across multiple systems.
• Ability to learn quickly with a demonstrated ability and willingness to continuously acquire new competencies.
• Ability to manage multiple concurrent requests, prioritize deadlines and deliver accurate content in fast‑paced environments.
• Excellent written and verbal communication skills, with strong attention to detail, consistency, grammar and accuracy.
• Ability to effectively interact with individuals at all levels of the organization and collaborate cross‑functionally and operate with a service‑oriented mindset.
• Strong ability and comfort level providing guidance to senior leaders across Global Communications.
• Ability to work under pressure with little or no supervision to handle multiple tasks and demonstrate accuracy and attention to detail.
• Possess strong analytical, interpersonal and communication skills (oral and written) with the ability to work collaboratively.
• Organized with sharp attention to detail (including grammar and spelling).
• Experience working in a fast-paced environment with sensitive corporate information.
• Must be a self-starter, quick learner and able to deliver under deadlines.
• Strong project management skills and creative problem solver.
• Proactive with ability to “see” around corners and anticipate needs of our leaders and executives.
• Positive attitude and ability to thrive in fast-paced environment.

Requirements

• Experience in health care or pharmaceutical industry, including large Fortune 500 companies.
• Experience at a PR agency or equivalent welcome.

Benefits

• Medical, dental, vision healthcare and other insurance benefits (for employee and family)
• Retirement benefits, including 401(k)
• Paid holidays, vacation, and compassionate and sick days

More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .