[Hiring] Senior Training and Communications Specialist @Seyfarth Shaw LLP

Role Description

The Senior Training and Communication Specialist (“Senior Specialist”) will independently manage and execute training and communication projects related to training services provided by Seyfarth at Work. This role requires a proactive approach to identify and implement process improvements and cost-saving measures. The Senior Specialist will work with minimal supervision, demonstrating initiative and leadership as it relates to:

• Salesforce regulation and operations
• Business process creation
• Data analysis
• Internal operations and logistics for training day events
• eLearning management
• Material auditing and management
• Pitches and proposals
• Marketing events and webinars
• Producer development and scheduling

Qualifications

• Excellent writing and proofreading skills.
• Ability to coordinate tasks and communicate effectively with clients and partners.
• Ability to master new computer concepts and applications.
• Strong client-focused business skills including written and verbal communication skills.
• Superior organizational and project management skills, attention to detail, and the ability to multi-task in a fast-paced environment.
• Ability to organize and prioritize assigned tasks, adapt to rapidly shifting priorities, and meet deadlines.
• Demonstration of initiative in creating solution-oriented improvements in existing processes, procedures, and practices.
• Ability to work independently, yet thrive in a collaborative, entrepreneurial, team-based culture.
• Demonstrated resourcefulness and self-directed behavior.
• Working knowledge of MS Word, Excel, PowerPoint, and Outlook required.
• Advanced knowledge of AdobeConnect, Zoom, Webex, Teams platforms.
• Able to work overtime and overnight hours as needed.
• 4-7 years of work experience, with prior experience in an administration position required.
• Bachelor's Degree Required.

Requirements

• Audit logistics for training events to ensure seamless training can occur and proactively resolve any issues related to logistics.
• Provide completed logistics information, client policies, training materials, and delivery specifications to trainers and event producers for all in-person and virtual instructor-led trainings prior to each training event.
• Manage external technical event producer team, responsible for development, training, contracts, and weekly scheduling of event producers.
• Own the customization process for materials such as scenario cards, PowerPoint presentations, role plays, name cards, and workbook covers.
• Engage in complex design in conjunction with Seyfarth at Work’s external design team.
• Order materials and props for on-site training events.
• Manage file sharing and document version control for training materials.
• Maintain accurate billing information in Salesforce, including preparing contracts and notifying relationship partners.
• Own vendor management for Salesforce processes, business process updates, and implement new and improved workflows.
• Manage and oversee Adobe Connect and technology updates and communicate updates to necessary individuals.
• Engage with external vendor to track Adobe Connect products and relationship.
• Save client documents, material files, post-training evaluations, and notes in internal database.
• Accurate data entry into Seyfarth at Work’s CRM system.
• Engage in business development efforts, including composing detailed proposals and presentations for new and existing clients.
• Assist with DII planning meetings, hosting webinars, and co-managing DII website.
• Utilize business analytics skills to capture and draw conclusive and detailed Excel reports.
• Track trainer and producer progress and performance through the use of internal surveys.
• Complete other projects as assigned.

Benefits

• Competitive salary and benefits at all levels.
• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k).
• Annual merit increase and bonus pay.