[Hiring] Senior Manager, Internal Communications @Nscale

Role Description

Nscale is looking for a Senior Manager, Internal Communications to build and run the machinery behind how our company communicates.

Nscale is scaling rapidly, and the infrastructure that supports how we communicate internally needs to scale with it. Reporting to the VP, Internal Communications, you will own our internal communications channels, standards and processes, ensuring information reaches employees consistently, accurately and through the right route. You will also own the execution of the change communications that flow through them.

This role determines how information reaches employees across eight time zones — through which channels, in what sequence and to what effect. It requires strong editorial judgment, operational rigour and the confidence to set and maintain standards with senior stakeholders. Based on the East Coast, you will work across both our London headquarters and our West Coast leadership, helping to keep a globally distributed team aligned.

Our internal communications team is small, senior and deliberately unstructured. You will own specific areas outright, contribute to areas your colleagues own, and pick up whatever the company needs at a given moment — a last-minute all-hands, a policy that has to land well, a milestone worth celebrating. The scope below is where we expect you to start, not where we expect you to stay. This is a hands-on role: you will set your own plans and then deliver them yourself.

What You'll Do

• Channels & Communications Operations
  • Own the day-to-day operation of our internal communications channels: intranet, Slack, company email and newsletters
  • Run and continuously improve our intranet — content calendar, page ownership, publishing, taxonomy, search quality and accuracy
  • Own Slack governance: channel architecture, naming conventions, announcement discipline, archiving and the norms that keep it usable at scale
  • Set and hold email standards — templates, distribution list hygiene, send-time rules that work across time zones
  • Write and produce our company newsletter and regular company-wide updates
• Intake, Governance & Editorial Operations
  • Build and own the front door to our team: how the business requests communications support, what information we need, and what turnaround people can expect
  • Triage incoming requests — self-serve with a template, review a draft, or build it together — and hold those tiers even under pressure
  • Own publishing rights and company-wide send permissions, working with senior stakeholders to keep the bar high without becoming a bottleneck
  • Build and maintain our editorial calendar as the single source of truth for every announcement, launch, policy change and event across the company
  • Bring structure and prioritisation to a fast-moving environment with multiple senior stakeholders and competing requests
• Change Communications Execution
  • Own the delivery half of change and business communications: what goes through which channel, to which audience, in what sequence, at what time
  • Build the plans, timelines and channel choreography that make policy, systems, process and organisational changes land cleanly
  • Produce the assets — announcements, FAQs, intranet pages, manager notes — and make sure nothing lands without the pieces around it
  • Support sensitive and high-stakes communications with sound judgment, discretion and attention to detail
• Measurement & Insight
  • Own reporting on how internal communications are performing: channel reach, engagement, intake volume and request patterns
  • Establish baselines now so we can show what is working as the company scales
  • Turn what you learn into changes to content, channels and process — not just a dashboard
• Company Rhythm & Moments
  • Contribute to our company rhythm and support major company moments, including all-hands and company-wide gatherings
  • Draft and shape messaging for senior leaders in your areas of ownership
  • Bring strong editorial judgment to everything the team publishes
• Connective Work Across a Distributed Team
  • Work fluently from London to the West Coast, and help keep a distributed team and company genuinely joined up
  • Provide surge support to colleagues during peak company moments

Qualifications

• Significant experience in internal or employee communications, ideally within a technology, high-growth or global business
• Hands-on experience owning internal communications channels — intranet, Slack or equivalent, and company-wide email — including the unglamorous parts
• Experience building process where none existed: intake, standards, governance, editorial calendars
• Exceptional writing and editing skills, with the ability to make complex topics clear, engaging and relevant
• Strong judgment and the confidence to hold a standard with stakeholders more senior than yourself
• Experience executing communications for organisational, systems or policy change
• Genuinely comfortable with operational detail and follow-through, and motivated by building things that keep working after you stop pushing
• Strong project management skills and the ability to manage competing priorities at pace
• Comfort with ambiguity, shifting priorities and a scope that will change as we grow
• Nice to have: experience with intranet platforms, comms measurement tools or workflow and intake tooling; experience communicating with frontline, field or non-desk-based employees.

Our Commitment

At Nscale, we are committed to fostering an inclusive, diverse and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from lower socio-economic backgrounds.

If there's anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.

Salary Range

$140,000 — $240,000 USD