[Hiring] Senior Manager, CEO Communications @Twilio

Role Description

Join the team as Twilio’s next Senior Manager, CEO Communications. In this highly visible, fast-paced, and strategic role, you will help shape and manage the CEO's external communications, building a high-impact narrative that elevates his voice across global stages, key industry moments, and digital channels.

This role sits within Twilio’s Corporate Communications team, which is responsible for shaping and delivering Twilio’s story to media, customers, industry analysts, and employees. You will collaborate closely with partners across Product Marketing, Investor Relations, Legal, Brand, and Corporate Communications to align the CEO’s external communications with our overarching business strategy.

Responsibilities

• Drive Strategic Messaging: Lead the development of high-impact executive messaging for the CEO across key milestones, including quarterly earnings, corporate announcements, company milestones, and strategic business priorities.
• Shape Thought Leadership: Partner with PR and social media teams to conceptualize and execute a compelling thought leadership program. This includes ghostwriting long-form narratives and bylines.
• Drive Media Relations: Lead proactive media outreach, crafting pitches and securing high-profile placements, feature profiles, and speaking opportunities that align with Twilio's corporate narrative.
• Own CEO Social Presence: Direct, manage, and continuously grow the CEO's LinkedIn presence, ensuring a consistent, engaging, and authentic digital footprint.
• Collaborate Cross-Functionally: Serve as a bridge across the business, working in lockstep with the CEO and other key teams.

Qualifications

• 8+ years of experience in executive communications, corporate communications, or public relations, ideally within a high-growth or enterprise technology environment.
• Proven track record of directly supporting and advising C-suite leaders in high-stakes, fast-moving environments.
• Exceptional writing, editing, and storytelling skills with deep executive judgment and the ability to capture a specific leader's authentic voice.
• Hands-on media relations experience, with a demonstrated ability to successfully pitch and place complex stories in top-tier business and technology outlets.
• Strategic and systematic thinker who can establish high-level narratives and execute them with tactical precision.
• Exceptional organizational skills with a calm-under-pressure demeanor and the ability to manage competing priorities on tight timelines.
• Strong collaborative and influencing skills, with a proven ability to navigate complex, matrixed global organizations without formal authority.

Requirements

• Active practitioner of AI: Strong interest in how artificial intelligence is transforming public relations and communications, with a willingness to lead change and build innovative workflows using AI tools.
• Familiarity with enterprise technology: A solid baseline understanding of cloud communications, API technologies, data platforms, or financial/corporate communications.
• Experience managing executive social media presence (e.g., LinkedIn) with an eye for digital engagement trends.
• Experience working inside a fast-paced agency environment as well as in-house.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

Approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• And much more (offerings vary by location)

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $141,520 - $176,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300.
• Based in the San Francisco Bay area, California: $166,400 - $208,000.

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.

Application Deadline

Applications for this role are intended to be accepted until August 31, 2026, but may change based on business needs.

Company Description

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.