[Hiring] Senior Internal Communications Manager @Fivetran

Role Description

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We're looking for an amazing individual to join Fivetran's Employee Experience team as our Senior Lead, Employee Experience & Internal Communications. This role goes beyond writing great comms — you'll also help design how employees experience Fivetran day to day, from how we listen to them, to how we recognize them, to how we bring them together as a community.

You'll craft compelling communications for employees around the world, build the frameworks that connect employees to one another and to our priorities, and design programs that make people feel heard, valued, and energized — all in service of our company mission.

You'll be hands-on: writing stellar communications, designing employee listening mechanisms, building recognition programs, and running culture and community initiatives. You'll also zoom out — building frameworks and cadences that scale, and using data (surveys, engagement metrics, attendance, participation) to tell a story about how the organization is doing and what to do next.

Technologies You’ll Use

• Google Suite
• Notion

What You’ll Do

• Internal Communications
  • Own the internal communications strategy, calendar, and multi-channel distribution framework, spanning both the People and COO organizations.
  • Write and edit clear, engaging content for internal audiences across our internal wiki and other channels.
  • Craft consistent messaging on company updates, initiatives, and achievements.
  • Support leadership on change and reorg communications, ensuring transparency and buy-in.
  • Manage and optimize internal communication channels (email, intranet, Slack, and other digital platforms).
  • Develop and maintain a crisis communications plan for unexpected events affecting the company and its employees.
• Employee Listening
  • Design and run an employee listening framework across employee groups (e.g., ERGs) and around key moments (e.g., reorgs), at a minimum quarterly cadence.
  • Establish feedback mechanisms to gauge the effectiveness of communications and programs, and translate what you hear into action.
• Recognition
  • Build and document a company-wide recognition framework, pilot it with an initial team, and iterate based on results.
  • Integrate recognition into everyday tools and processes (e.g., Slack, Workday) and align it with company values.
• Culture
  • Identify and help launch culture initiatives grounded in our top company values.
  • Track and report on awareness and adoption (e.g., through the annual company survey).
• Events & Community
  • Design a connection framework for events and community programming, including remote/distributed hubs.
  • Plan and deliver company events (holiday, community, and milestone moments) with clear attendance and satisfaction goals.
• Data & Storytelling
  • Analyze and present data (survey results, attendance, engagement, participation) accurately and use it to tell a clear story that drives decisions.

Qualifications

• 6+ years of experience across internal communications and employee experience/engagement, with excellent, clear, simple writing.
• Demonstrated experience designing employee listening, feedback, or survey programs.
• Experience building or running employee recognition programs.
• Experience planning and executing company-wide events or community programming, including for distributed/remote teams.
• Strong ability to analyze and present data accurately, and use it to tell a story.
• Ability to prioritize effectively and lead and execute independently as a senior individual contributor.
• Experience working cross-collaboratively with employees and executives at all levels.
• Fluent in best practices across internal communication channels.
• Understanding of how communications, recognition, culture, and leadership intersect.
• Experience driving behavior change through communications and program design.
• Excellent written and verbal communication skills.

Bonus Skills

• Previous experience in founder-led startup organizations.
• Experience with Notion.
• Fluency with AI tool.