[Hiring] Senior Communications Specialist @Mattress Firm

Role Description

The (REMOTE) Senior Communications Specialist is responsible for managing and evolving the organization's internal content ecosystem, with primary ownership of the brand's intranet and communication channels. This role plays a critical part in ensuring that employees across the enterprise receive clear, consistent and actionable information that enables engagement and execution.

• Writes, edits, proofreads and distributes content for internal communications channels including our weekly newsletters, intranet site and standalone emails, ensuring communications are accurate, clear and meet our editorial standards.
• Own and manage the brand's intranet as the organization’s primary source of truth, including content governance, publishing standards, and ongoing platform optimization.
• Leads monthly editorial meetings with leaders across the organization to discuss communication needs and objectives.
• Oversees communications intake process and establishes communication strategies for new initiatives.
• Integrate multimedia (video, visuals, and digital assets) into enterprise communications in partnership with the Video Production team.
• Monitor and analyze content performance and engagement metrics, using insights to continuously improve content effectiveness and channel strategy.
• Support large-scale initiatives and enterprise programs (e.g., platform transformations, campaigns, and events) through coordinated content planning and execution.
• Ensure timely and effective communication of business-critical updates, maintaining responsiveness to emerging needs and priorities.
• Ensures internal communications content calendar remains updated with the latest requests.
• Monitors MFRM Communications inbox and responds to employee emails as needed.
• Establish and enforce content governance standards to ensure accuracy, consistency, and clarity across all internal communications channels.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.

Qualifications

• Bachelor's Degree in Communications, Marketing, related field, and/or equivalent experience preferred.
• 3+ years of related experience required.

Requirements

• Upholds Mattress Firm's core values.
• Proficient in written communication.
• Develops and delivers effective presentations.
• Effectively manages and resolves conflict in a positive way.
• Skilled in exchanging information through verbal, written or non-verbal cues.
• Communicates ideas and rationale in clear, compelling ways.
• Demonstrates fairness, trustworthiness, and truthfulness.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Get paid on-demand.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.