[Hiring] Senior Communications Manager @KnowBe4

Role Description

The Snr. Communications Manager, CS reports to the Chief of Staff to the CCO and manages all communication efforts for the Customer Success (CS) organization. This includes:

• CS executive communications
• Internal CS communications and employee engagement
• CS-related components for events/conferences
• Companywide CS updates

This role requires a strong understanding of customer-facing, revenue-generating teams. The ideal candidate brings experience supporting Sales, Customer Success, or other go-to-market functions, with a clear understanding of how these teams operate, their cadence, and how to drive action through communication.

Responsibilities

• Executive Communications
  • Strategic Partner: Partner with the Chief of Staff to develop high-impact communications that clearly articulate strategy, priorities, and progress.
  • Leadership Messaging: Create organizational announcements, leadership messaging, and key updates.
  • Narrative Development: Develop executive-ready presentations, talking points, and narratives for internal and external audiences.
  • Visibility Support: Support speaking engagements, social media content (LinkedIn), and thought leadership opportunities for the CCO.
  • Consistency: Ensure clarity and consistency in leadership messaging across all channels.
• Internal Customer Success Communications & Employee Engagement
  • CS All Hands: Own the internal CS communications strategy, calendar, and the end-to-end execution of CS All Hands meetings.
  • Functional Comms: Drive CS-wide communications including newsletters, Slack messaging, and organizational updates.
  • Culture & Connectivity: Lead CS employee engagement initiatives, including culture programs, recognition, and organizational connectivity.
  • Alignment: Partner with leadership and HR to enhance transparency and ensure the global audience understands complex initiatives through digestible messaging.
• Events & Conferences
  • Event Narrative: Lead the communications strategy and content development for CS-related components of events, offsites, and conferences (e.g., User Conferences and Sales Kick-offs).
  • Leadership Preparation: Develop compelling presentations and talking points for CS leaders appearing on stage or panels.
  • Cross-Functional Alignment: Partner with the broader company events team to ensure CS messaging aligns with global priorities.
• CS Organizational Updates & Company Visibility
  • Daily Briefings: Own CS-wide updates for Daily Briefings, Town Halls, and cross-functional readouts.
  • Internal PR: Drive visibility of Customer Success as a critical growth engine through internal storytelling that highlights impact, progress, and key wins.
  • Stakeholder Awareness: Partner with cross-functional teams to ensure the broader organization is aware of CS initiatives and outcomes.
• Customer Communications
  • Customer Outreach: Partner with Marketing, Product, and Revenue leaders to plan and execute targeted communications to existing customers (e.g., product updates, best practices, value and security updates, change notices).
  • Field Notifications: Work with Enablement and Product Marketing to ensure the CS organization is informed and aligned on all outgoing customer communications.

Qualifications

• Years of Experience: 6–7+ years of professional experience in communications.
• Specialized Background: Proven track record specifically supporting Sales, Customer Success, or other Go-To-Market (GTM) organizations.
• Domain Expertise: Direct experience working with revenue-generating teams and a strong understanding of their unique operating cadence and priorities.
• Technical Proficiency: Experience with G Suite (Gmail, Docs, Sheets, Slides) and various communication platforms (Slack, LinkedIn).
• Education: Bachelor’s degree in Communications, Journalism, Marketing, or a related field.

Requirements

• The base pay for this position ranges from $125,000 - $135,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.
• Application deadline: 6/29/2026. This is our good-faith estimate of the date the application window is anticipated to close.
• KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.

Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition reimbursement.
• Certification reimbursement.
• Certification completion bonuses.
• All in a modern, high-tech, and fun work environment.