[Hiring] Senior Communications Lead @Capita

Role Description

We're currently recruiting for a Senior Communications Lead to design and lead communications and engagement for a complex, high profile Capita Public Service programme implementation, go-live and operation, establishing confidence, enabling successful contract implementation and supporting safe transition to live services under intense stakeholder, media and service user scrutiny. This is the first dedicated communications role into the programme and is responsible for setting strategy, standards and ways of working, before building and leading a small communications team as the programme scales.

• Develop and own a comprehensive programme communications and engagement strategy covering implementation, transition, go‑live and live service phases.
• Ensure communications activity supports programme delivery, assurance and risk management.
• Set the strategic direction, tone and professional standards for communications across the programme.
• Act as trusted communications adviser to programme leadership and senior Capita stakeholders.
• Build and sustain effective working relationships with senior Government stakeholders, including experienced client‑side communications leads.
• Represent Capita credibly and confidently in high‑scrutiny environments.
• Lead delivery of communications activity across:
  • TUPE and workforce transition
  • Service integration and mobilisation
  • Phased onboarding of departments and arm’s‑length bodies
  • Complex service go‑lives
  • External reputation, media and issues management

Qualifications

• Significant experience leading communications for large‑scale transformation, implementation or complex programmes.
• Proven experience operating credibly with senior public‑sector or regulated‑environment stakeholders.
• Track record of developing and delivering communications strategies in high‑scrutiny environments.
• Hands‑on experience across implementation, transition and go‑live phases.
• Experience building or leading communications capability within a programme or change environment.

Requirements

• Experience working within or alongside formal change methodologies.
• Central Government, shared services or large‑scale service transformation experience.
• Experience of TUPE, workforce transition or service migration communications.

Benefits

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform