[Hiring] Senior Communications Analyst @National Resident Matching Program

Role Description

The Senior Communications Analyst – Match Operations leads the planning, development, coordination, delivery, and evaluation of communications that support the accurate and timely execution of NRMP Match activities. Operations communications translate Match processes, policies, system changes, deadlines, and data into clear, actionable information and educational resources for applicants, programs, institutions, medical schools, specialty organizations, and other Match stakeholders.

The role serves as the communications subject matter resource for day-to-day and strategic Match operations needs and is responsible for the lifecycle of operational messaging, from identifying communication needs and audiences through drafting, review, scheduling, publication, maintenance, and evaluation. The position works closely with Match Operations department leadership and all staff to ensure communications are accurate, appropriately timed, consistent across channels, and clear about the actions participants must take.

The Senior Communications Analyst – Match Operations is part of the Communications Department, and the role collaborates closely with the Senior Public Relations Specialist on shared departmental projects, while maintaining distinct accountability for Match process, system, deadline, and support communications.

Security and Privacy responsibilities are identified in the Acceptable Use Policy (AUP), which applies to all users, roles, and NRMP resources.

Qualifications

• Bachelor’s degree in communications, marketing, public relations, journalism, or a related field required.
• 5 or more years of communications, content strategy, marketing, or related experience required.
• Demonstrated experience translating complex policies, processes, technical information, system requirements, or data into clear, user-friendly, actionable communications, and educational resources for varied audiences.
• Experience planning and executing multi-channel communications campaigns with multiple deadlines, reviewers, dependencies, and stakeholder groups.
• Exceptional writing, editing, proofreading, verbal communication, and interpersonal skills, with strong attention to detail and accuracy.
• Experience with email marketing or communications platforms, content management systems, social media management tools, and web publishing. WordPress, Constant Contact, and Hootsuite experience preferred.
• Experience creating presentations, infographics, and digital content using Canva or comparable design software.
• Ability to exercise sound judgment; manage sensitive, high-impact, and time-critical communications; and distinguish operational questions from reputational issues requiring escalation.
• Strong project management, organization, analytical, and problem-solving skills, including the ability to manage concurrent priorities and meet deadlines in a remote work environment.
• Ability to build collaborative relationships and coordinate work across departments while maintaining clear ownership, review, and approval responsibilities.

Requirements

• Own and maintain an integrated communications plan and calendar for the Main Residency Match and Specialties Matching Service.
• Partner with Match Operations leadership and all staff to identify needs, define objectives and audiences, determine appropriate channels and timing, and establish review and approval pathways.
• Develop communications plans for new or changing Match processes, R3 system functionality, and other operational initiatives.
• Anticipate risks, dependencies, and constituent questions from Match participants.
• Lead communication planning and response efforts for high-volume and high-visibility Match activities.
• Establish and maintain standards, templates, workflows, and process documentation governing day-to-day Match communications.
• Develop goals and practical measures for assessing the reach, clarity, timeliness, and effectiveness of outreach efforts.
• Work with Match operations team to review and prepare day-to-day email messaging across all Matches.
• Develop and maintain web content that helps users understand and navigate Match registration, ranking, results, and related processes.
• Create and update checklists, support guides, FAQs, presentations, webinar materials, scripts, videos, infographics, and visual learning aids.
• Lead periodic reviews of Match Operations content to identify outdated, duplicative, inconsistent, or unclear information.
• Ensure Match Operations website content and documents remain current, accurate, accessible, and aligned across channels.
• Collaborate with other departments on organizational content needs.
• Develop channel-appropriate content that informs and educates audiences about Match activities.
• Coordinate with the Senior Public Relations Specialist on the organization’s social media calendar and online presence.
• Monitor questions and recurring areas of confusion related to Match Operations.
• Prepare accurate and timely responses to operational questions received through public channels.
• Monitor and track social media tags, keywords, handles, and issues pertaining to Match operations activities and initiatives.
• Lead creation and distribution of the Illuminator newsletters.
• Collaborate with and manage vendors and internal partner relationships on content management system updates, multimedia production, and analytics tracking.
• Create clear, accessible visual content and infographics that explain Match processes, timelines, requirements, and data.
• Jointly develop, maintain, and execute a comprehensive departmental communications plan.
• Provide operational, policy, process, and Match subject matter expertise to the Senior Public Relations Specialist.
• Maintain and contribute to NRMP’s editorial standards and style guidelines.
• Provide support for Communications Department initiatives and deliverables outside of primary areas of responsibility.
• Draft and update process documents for the Communications department.

Benefits

• This position is primarily remote and sedentary; however, attendance at meetings in the Washington, DC headquarters or other locations may be required.
• Occasional overnight travel may be necessary.
• Duties may require some bending and lifting.