[Hiring] ITS Communications and Admin Specialist @Children's Minnesota

Role Description

The ITS Communications & Operations Specialist provides strategic communications leadership and operational direction for the Information Technology Services (ITS) division. This role is responsible for:

• Independently developing, advising on, and executing communication strategies related to planned technology changes, enterprise incidents, and operational priorities.
• Supporting the effectiveness of the CIO and ITS leadership team.
• Exercising independent judgment in determining communication approaches and prioritizing stakeholder messaging.
• Recommending process improvements and ensuring communication practices support business continuity, organizational transparency, and effective governance across ITS.
• Serving as a trusted partner to leadership on communication planning, operational readiness, and administrative processes that affect divisional operations.
• Enhancing organizational transparency, improving operational coordination, and ensuring consistent execution of critical communication and administrative processes across ITS.

Qualifications

• Bachelor's degree in communications, business administration, healthcare administration, public relations, journalism, or related field required.
• Additional relevant experience may be considered in lieu of preferred advanced training.

Requirements

• 5 years of progressive experience in communications, business operations, executive support, project coordination, or a related function with demonstrated independent judgment and prioritization.
• Experience in healthcare, information technology, enterprise communications, incident response, and change management environments preferred.
• Strong written and verbal communication skills with the ability to tailor messaging for varied stakeholder groups.
• Ability to assess audience impact, translate technical information into business-relevant messaging, and recommend communication approaches.
• Demonstrated ability to prioritize competing demands, exercise sound judgment, and manage sensitive information with discretion.
• Experience using collaboration, scheduling, and communication tools to support executive and operational decision-making.
• Ability to operate effectively in high-pressure, incident-driven environments and determine appropriate communication escalation needs.
• Knowledge of change management, communication governance, and operational readiness practices.
• Strong analytical and organizational skills with the ability to improve processes and workflows.
• Knowledge of incident, crisis, and business continuity communications principles.
• Ability to build effective partnerships and influence without direct authority across technical and business teams.
• Ability to recommend and implement improvements in communication channels, tools, and standards.
• Commitment to Children's Minnesota values and the ability to represent ITS professionally in sensitive situations.

Benefits

• Medical, dental, vision, retirement, and other fringe benefits may be available.
• Positions that require night, weekend, or on-call work may be eligible for shift differentials or premium pay.