[Hiring] Internal Communications Manager @GoFundMe

Role Description

We’re looking for a Senior Manager, Internal Communications to define and lead how we communicate with our employees, shaping our internal voice, and ensuring our employees are informed, aligned, and inspired. This is a high-impact, highly visible, and hands-on role for a strategic communicator who is equally comfortable setting direction and rolling up their sleeves to execute.

As Senior Manager, Internal Communications, you will lead and evolve GoFundMe’s internal communications strategy and execution. You’ll partner closely with executive leadership and the People team to ensure clarity, consistency, and impact across all employee communications.

This role reports to the Director of Corporate Communications and works cross-functionally with leadership across the company.

What You’ll Do

• Define and lead internal communications strategy
• Establish a clear, scalable approach to how we communicate with employees, across channels, audiences, and moments that matter.
• Shape and operationalize our internal voice
• Develop a consistent voice and narrative for employee communications, ensuring alignment across executives and teams.
• Lead internal executive communications
• Partner with senior leaders to craft thoughtful, clear, and effective communications to employees.
• Lead communications for high-visibility company announcements
• Develop messaging, define communication plans, and drive execution from draft through approval to delivery.
• Build systems and processes for scale
• Create efficient workflows, cadences, and tools (including AI-enabled solutions) to support high-quality communications.
• Partner closely with the People team
• Establish a strong, ongoing partnership to align on priorities, messaging, and communication cadence.

Qualifications

• 8–12 years of experience in internal or employee communications
• Proven ability to set strategy and execute independently in a fast-paced environment
• Strong experience in executive communications, including advising senior leaders
• Experience leading communications for high-stakes or high-visibility moments (e.g., company announcements, organizational changes)
• Excellent writing and storytelling skills, with a strong sense of voice and tone
• Ability to influence and collaborate effectively with cross-functional stakeholders and navigate complex processes
• A builder mindset—you’re energized by creating structure where it doesn’t yet exist
• Experience in mission-driven organizations is a plus

Benefits

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.