[Hiring] Encore, Communications Senior Advisor @Cigna Healthcare

Role Description

The Senior Advisor, Accredo Communications (Encore) provides targeted strategic and execution support for a defined set of high‑priority customer communication initiatives impacting Accredo Pharmacy. This role focuses on advising, shaping, and advancing defined communication capabilities, operating with clear scope and measurable outcomes within a part‑time structure.

• Customer communication is one of the most direct levers for improving patient adherence, satisfaction, and health outcomes in specialty pharmacy.
• This senior advisor will shape how Accredo engages patients at every step of their pharmacy journey – from onboarding to ongoing care.
• Will apply senior‑level expertise and influence to help make that change stick.

What You’ll Do

• Serve as a senior advisor supporting identified Accredo Customer Communication capabilities, partnering with product owners and leaders to refine strategy, roadmap inputs, and success measures.
• Support definition and refinement of business problems, objectives, and success measures for assigned communication initiatives, providing expert guidance and recommendations.
• Provide targeted coaching and mentoring to product owners or delivery partners as capacity allows and when aligned to assigned initiatives.
• Partner with cross‑functional teams to advance defined communication use cases through intake, prioritization, design refinement, readiness for delivery, and deployment/validation.
• Contribute artifacts such as communication strategy recommendations, journey insights, decision briefs, or readiness assessments to support delivery.

Scope and Workload

• Initial commitment of approximately 12 hours per week, with potential to increase to up to 20 hours per week based on business needs and mutual agreement.
• Work planned in advance with clear deliverables to support efficient use of time.
• Flexible scheduling within agreed‑upon availability windows.
• Scope and priorities will be reviewed regularly to ensure alignment with agreed‑upon capacity.

Qualifications

• 5+ years of experience in customer communications strategy, digital engagement, or related healthcare/PBM roles, or equivalent combination of education and experience.
• Demonstrated ability to provide senior‑level advisory input, recommendations, and decision support for communication or customer experience initiatives.
• Working knowledge of healthcare, PBM, or specialty pharmacy environments; Accredo Pharmacy familiarity strongly preferred.
• Strong written and verbal communication skills, with experience translating complex concepts into clear guidance and artifacts.
• Comfortable partnering with cross‑functional teams and operating effectively within a defined, part‑time capacity.
• Experience with common collaboration and planning tools (e.g., Jira, Confluence, PowerPoint, Excel).

What Success Looks Like

• Within the first 60–90 days, you will have developed a strong understanding of priority Accredo communication journeys, gaps, and initiatives in scope.
• You will be providing actionable recommendations, artifacts, or decisions that accelerate delivery and improve communication clarity or performance.
• Within the first year, your contributions will be reflected in measurable improvements in patient engagement, communication effectiveness, and cross‑team alignment for assigned initiatives.

Requirements

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.