[Hiring] Director of Communications @Swiftly

Role Description

Swiftly is hiring a Director of Communications to define what a category-leading reputation looks like in transit. You'll lead our content, brand, PR, and social media functions and be accountable for the systems, standards, and metrics that turn narrative into measurable reputational impact. You'll report to the VP of Sales and Marketing and partner closely with the leaders of demand generation and product marketing so our story shows up consistently everywhere Swiftly does.

This job is for someone ambitious: a creative, systems-minded leader who wants to tell a reimagined story about transit and build the team and infrastructure to deliver it.

What You'll Do

• Team Leadership:
  • Lead and grow a high-performing team across content, brand, PR, social, and proposals.
  • Set the bar on quality, trusting each individual to own their domain.
  • Use AI and emerging tools to scale the team's speed and creativity.
  • Build foundational systems and workflows that enable AI to scale the team's output without sacrificing quality or human insight.
• Brand Strategy and Narrative:
  • Define Swiftly's brand strategy across audiences and measure brand awareness and positioning.
  • Create a narrative system that aligns the business, partnering with Sales, Product, Customer Success, People, and the executive team.
  • Develop a content strategy that builds Swiftly's reputation as the authoritative voice in transit technology.
  • Steward Swiftly's brand identity in partnership with the brand designer.
  • Treat proposals as a strategic communications surface.
  • Operate as a senior voice in company decisions.
• Public Relations and Thought Leadership:
  • Develop and execute a proactive media and thought leadership strategy.
  • Prepare leadership for keynotes, launches, and significant moments.
• Executive Communications:
  • Serve as a strategic communications advisor to senior leadership.
  • Develop executive messaging, presentations, keynote content, and stakeholder communications.
• Public Affairs and Stakeholder Engagement:
  • Develop and maintain strategic relationships with transit agencies, industry associations, public sector leaders, and ecosystem partners.
  • Partner with executive leadership to support government relations and policy communications.
• Media Monitoring and Crisis Communications:
  • Establish media monitoring and competitive intelligence tracking programs.
  • Lead crisis communications planning and response readiness.
• Investor Communications:
  • Support company-level communications for investors and strategic partners.
• Customer Communications:
  • Partner with the Customer team to develop communications that support retention and renewals.

Qualifications

• 10+ years in communications, corporate marketing, or brand, with leadership experience at a fast-growing B2B SaaS or mission-driven tech company.
• A track record of defining, instrumenting, and moving a north star reputation metric.
• Exceptional writing and storytelling skills.
• Experience managing multidisciplinary teams across content, brand, PR, and proposals.
• A history of thriving as a strategic partner to executives, sales, and product.
• A history of shipping messaging frameworks, narrative platforms, or positioning systems that got adopted.
• A strong point of view, a collaborative style, a learning mindset, and a love for working in a fast-paced environment.
• Genuine excitement about public transit and mission-driven work.

Requirements

• Experience communicating to or about public sector, government, or civic audiences.
• Background in transit, mobility, transportation, or civic technology.

Benefits

• Competitive salary
• Equity compensation for every employee
• Medical, Dental and Vision
• Retirement with Employer Match
• Flexible Spending Account (FSA)
• Home office setup reimbursement
• Monthly cell/internet reimbursement
• Monthly "Be Well" stipend
• Flexible PTO with a recommended minimum
• Flexible work environment
• 16 paid holidays, including holidays in months without US national holidays
• 12 fully paid weeks of leave for childbirth/adoption