[Hiring] Coordinator, Retail Communications @Framebridge

Role Description

We're seeking a Coordinator, Retail Communications who will translate complex corporate directives into clear, actionable, and engaging messages that help our store teams succeed. This role owns the day-to-day execution of our retail communication strategy—from drafting daily messages in Zipline to managing communications for campaigns, product launches, and promotions. This role reports to the Director, Retail Communications & Operations.

As a Framebridge Team Member, You Will:

• Show Pride: Stand behind our work, sweat the details, and strive for continuous improvement every day.
• Adapt & Act: Be creative and solution-oriented, flexible, and proactive in a constantly changing environment.
• Embrace Challenges: Approach challenges with creative solutions and collaborate to succeed.
• Secure the Baton: Take personal responsibility for delivering successful outcomes and ensure clear handoffs.
• Make It Special: Seek opportunities to enhance our product and experience.
• Build to Last: Focus on building lasting relationships within our team and with our customers.

As Coordinator, Retail Communications, You Will:

• Build clear, relevant, and engaging content for store-facing communications aligned with brand tone and values.
• Translate complex corporate directives into easy-to-follow guidance for store teams.
• Upload and schedule communications, tasks, and resources using Zipline; maintain documentation and version control within the platform.
• Monitor task completion rates and engagement analytics through Zipline dashboards; identify communication gaps or bottlenecks and recommend improvements.
• Build Retail's monthly newsletter and develop quarterly communications calendars.
• Maintain Communications statuses and dates in Asana trackers; monitor Slack channels for urgent communications needs.
• Provide in-store support as needed for events, campaign launches, and other activations.

Qualifications

• 3+ years of retail experience, ideally in a communications, operations, or store support capacity.
• An organized, proactive writer who thrives in a fast-paced environment.
• Strong organizational and time-management skills, with the ability to prioritize and meet deadlines across multiple workstreams.
• Detail-oriented with a focus on accuracy, clarity, inclusivity, and brand consistency in all communications.
• Proficient in Google Workspace and/or Microsoft Office; experience with Zipline and Asana a plus.
• Able to adapt to changing priorities and work effectively both independently and as part of a collaborative team.

Benefits

• Full medical, dental, and vision benefits.
• Generous retirement program — 401(k) and employer-funded pension plan.
• Parental leave and return program.
• Flexible Time Off and paid holidays.
• Framebridge employee Free Frame codes and discounts.
• Short-term disability and Life/AD&D Insurance.
• Employee Assistance Program (EAP).
• Ongoing learning and development opportunities.
• Commuter benefits.
• Pet insurance.
• And more!

Salary Information

The base salary for this role is $70,000, plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.