[Hiring] Community Manager @ModSquad

Role Description

We are seeking an experienced Community Manager to support a fast-growing digital brand. In this role, you will take ownership of online community engagement across social media platforms, working as an extension of both the client team and a larger digital operations group. This is a part-time, remote role ideal for someone who is deeply embedded in online culture, thrives in independent work environments, and brings strong creative instincts to everything they build.

What You’ll Do

• Brainstorm, plan, and execute content calendars, engagement scripts, and community growth strategies (both evergreen and campaign-based).
• Manage and respond to community members across social platforms using native and third-party tools including Sprout Social, TikTok Studio, and Meta Business Manager.
• Track and report KPIs; build performance reports that surface trends, insights, and opportunities for the client.
• Collaborate daily with clients and internal team members — clear, proactive communication is a non-negotiable.
• Identify and adopt new tools and platforms that improve workflow and client outcomes.
• Develop and refine community management practices, from content moderation and engagement strategy to social ROI and digital experience improvements.
• Handle community escalations, crises, or sensitive interactions with professionalism and sound judgment.
• Apply familiarity with GDPR, HIPAA, PII, and Trust & Safety standards to all client interactions.

Qualifications

• Self-starter mentality — you manage your own time, follow through on commitments, and don't need hand-holding.
• Strong problem-solving skills and a sharp editorial eye for copy.
• Comfortable communicating both wins and challenges with clients and team leads.
• Confident on video and voice calls with internal and external stakeholders.
• Active, professional experience across Facebook, Instagram, YouTube, TikTok, Threads, and X.
• Ability to build and execute community programs, measure performance, and iterate based on data.
• Highly organized with strong time management — you hit deadlines.
• Creative copywriting that balances brand professionalism with cultural fluency and platform-native voice.
• Genuine passion for niche communities and online culture.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Minimum 4 years of hands-on social media or community management experience.
• Experience managing ambassador, MVP, or influencer programs is a strong plus.
• Proficiency with third-party moderation and engagement tools, including keyword filtering in Meta and creator care tools in TikTok.
• Excellent written and verbal communication skills.

Benefits

• Please ensure your LinkedIN profile or resume showcases your professional social media or community management experience.
• We also welcome samples of any social content or blog articles you have crafted on behalf of a brand.

Company Description

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Ready to Join?

Join ModSquad and level up your tech career, one cheerful solution at a time!

Hit Apply and let’s talk!