[Hiring] Communications Consultant @Capita

Role Description

As a Communications Consultant, you will:

• Deliver communications consulting and production of products to a high standard to a range of clients
• Analyse profitable performance of consulting and production of products adhering to systems and controls
• Build strong relationships internally with other Capita Pensions Solutions departments, in particular Pensions Administration, other Practices and IT to deliver excellent standards
• Maintain accurate records of client meetings, actions and key decisions made

What you will do and key responsibilities:

• Deliver communications projects within the estimated fees agreed for clients
• Write and edit copy for a range of communications products and channels in a variety of writing styles to meet client objectives
• Peer review, edit and proofread content to ensure pensions technical and grammatical accuracy
• Test digital content to ensure it has been successfully deployed
• Manage and support in the delivery of data lead projects such as Annual Benefit statement production and Pension Increase
• Work with our internal print unit to best deliver client projects where offline solutions are required
• Support strong governance through the set-up client projects and quotes on our project management system
• Adhere to our production processes and controls including writing and producing communications, proofreading, and data handling, as well as managing the production of email campaigns and building websites
• Develop production schedules for the client and secure resources to deliver effectively
• Proactively support colleagues to provide consulting and production support for agreed projects
• Maintain project management ISO standards regarding the delivery of project plans, version control, file naming conventions, status reports and communications
• Seek external cost estimates where necessary and agree these with the client, and monitor actual costs when confirmed, recording external costs on our job tracking software

Qualifications

• Experience working in a communications role within DB pensions or financial services
• Proven strategic thinking and leadership in communications planning and delivery
• Exceptional copywriting, editing, and proof-reading skills
• Experience managing budgets and revenue targets
• Experience of the bid process and writing commercial proposals
• Excellent internal and external stakeholder management and influencing skills
• Strong organisational skills and attention to detail
• A willingness to receive direction and respond positively to constructive feedback

Requirements

• An understanding of pensions legislation
• Experience working with public sector clients or central government
• PMI or equivalent qualifications

Benefits

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform