[Hiring] Strategic Partner Success Manager, Business Development @LifeStance Health

Role Description

The Strategic Partner Success Manager is responsible for managing and growing relationships with LifeStance’s largest patient referral sources including health systems, independent medical practices, and other behavioral health organizations in their assigned markets. The position will report directly to the Senior Vice President, Corporate and Business Development, and will work hand-in-hand with cross-functional leadership to grow our referral base.

Compensation: $90,000 - $120,000/annually in addition to a competitive bonus plan.

Responsibilities

• Foster ongoing relationships and partnership with our largest referral partners to drive loyalty and growth of patient referrals to LifeStance.
• Collaborate with the SVP, Business Development and other business development leaders to develop a national strategy and implementation plan to increase awareness of and drive referrals toward our clinical service offerings.
• Strategically identify and execute on opportunities for growth within existing referral relationships.
• Troubleshoot barriers and challenges encountered by referral sources that inhibit a seamless patient referral process.
• Develop and maintain trust with key stakeholders, both internal and external to LifeStance.
• Partner with LifeStance’s marketing team on collateral development and educational materials.
• In partnership with LifeStance’s clinical leadership, arrange educational opportunities to engage potential referral sources.
• Stay abreast of industry trends, analyzing market dynamics and competitor activity to inform strategic decision-making.
• Assist in maintaining a current, comprehensive, and organized customer relationship management system (CRM).
• Proactively identify areas of underperformance (e.g., partners with declining referral volume) and take corrective action.
• Operate with high integrity and comply with company policies and procedures.

Qualifications

• Bachelor’s degree in business, marketing, healthcare or a related field.
• 7+ years of account management and/or business development (BD) experience, preferably in healthcare services.
• Experience working in the behavioral health industry is preferred.
• Proficient in Microsoft Office Suite, including Excel and PowerPoint.
• Proven track record of growing a book of business and successfully achieving targets.
• Analyzing structured and unstructured data to draw actionable conclusions, prioritize time and resources, and implement process changes.
• Passionate about mental healthcare and LifeStance’s mission.
• Excellent communication and organizational skills.
• Detail oriented.
• Cross functional collaboration.
• Solution focused.
• Proactive self-starter.
• Building positive team culture.
• Self-awareness.
• Effective listener.
• Ability to set realistic expectations while still meeting customer needs.
• Open to receiving constructive feedback.
• Navigating conflict and tradeoffs between personal targets and broader business objectives.
• Qualified candidates must be legally authorized to be employed in the United States.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance.
• 401k retirement savings with employer match.
• Paid parental leave.
• Paid time off.
• Holiday pay.
• Employee Assistance Program.