[Hiring] Strategic Business Manager/Strategic Program Manager @Day Wireless Systems

Role Description

The Strategic Business Manager owns one or more Strategic or Global Accounts of client organizations with scaled state, national, or global facilities and carries a personal revenue/quota and performance target tied to the account(s) assigned. This role leads a dedicated account team through the full account lifecycle:

• Presale and solution development
• Design
• Contracting
• Handoff for installation and maintenance

The Strategic Business Manager stays accountable for the account's ongoing health and growth. The account team fully represents the customer inside the company, developing the account and owning the sales process end to end. They manage a team designed to represent the customer through:

• Sales
• Project management
• Admin and billing
• Technical subject matter expertise tailored for the customer

Scope scales with account size and complexity, with the Strategic Business Manager being the client's primary point of contact and the first line of leadership for their account team, reporting directly to the VP, Global & Strategic Accounts.

Qualifications

• 5+ years in strategic/enterprise account management or sales leadership, with a track record of carrying and meeting quota.
• Experience managing multi-site or multi-facility client relationships (20+ locations preferred) from sale through delivery.
• Experience directly managing a multi-disciplinary team (sales, project management, technical/field coordination roles).
• Experience in systems integration, security, telecommunications, or a related technical products/services industry preferred.
• Comfortable owning escalations and coordinating across departments to resolve client-impacting issues.
• Familiarity with CRM/ERP and project/service management systems.
• Willingness to travel to client sites as required by assigned accounts.

Requirements

• Fully represent the customer inside and outside the company.
• Carry a personal revenue/quota and performance target across assigned account(s).
• Own the client relationship at multiple levels for assigned accounts.
• Identify and pursue expansion, renewal, and cross-sell opportunities within existing accounts.
• Own the sales process for assigned accounts from opportunity through contracting.
• Oversee handoff from contracting into design, installation, and maintenance.
• Monitor project and service delivery performance against SLA and client expectations.
• Directly manage the Account Executive/Account Manager, Administrator, Project Manager/Coordinator, and Systems Technician.
• Serve as first point of escalation for client, delivery, or internal issues.
• Provide regular account health, adopted portfolio, total solution targets, pipeline, and delivery status reporting.
• Maintain accurate account and opportunity data in CRM/ERP systems used by the division.
• Manage P&L responsibilities including utilization, AHR, Margin, and other assigned indicators.

Company Description

Day Wireless Systems is the largest full-service wireless integrator in the West. We provide design, construction, licensing, sales, service, rentals, installation, and maintenance for a wide range of wireless voice, data, and video applications.

• Founded in 1969
• 30 locations and 400+ employees in California, Oregon, Washington, Idaho, Wyoming, and Utah
• Opportunities for growth and transfer within various locations and business divisions

Disclaimer

Day Management Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.