[Hiring] Senior Staff Consultant, Business Analyst @Nagarro

Role Description

We are looking for a skilled professional to join our team with the following responsibilities:

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
• Identifying project/service stakeholders at an early stage and working with them to ensure that deliverables are in sync with the benefits defined in the business case.
• Acting as a bridge between business stakeholders and Salesforce technical teams.
• Collaborating with Salesforce Architects and Developers to design scalable, best-practice solutions.
• Validating solution feasibility against Salesforce platform capabilities and project constraints.
• Preparing and maintaining process flows, business process models, functional diagrams, and documentation.
• Participating actively in Agile/Scrum ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
• Acting as a trusted advisor to users by explaining Salesforce capabilities and solution trade-offs.
• Supporting user adoption through training materials, user guides, and release notes.
• Analyzing existing Salesforce implementations and recommending process improvements and optimization opportunities.
• Planning, organizing, and monitoring the project to deliver high-quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on-the-job feedback, and by providing guidance.
• Ensuring project quality of work meets defined governance, process standards, and best practices.
• Reporting the status of all key metrics (e.g.: risk, scope, schedule, quality, customer satisfaction) from inception through closure.
• Assisting the account management team in responding to new project requests.
• Identifying opportunities in the current engagement to cross-sell or up-sell Nagarro’s offerings.

Qualifications

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

Requirements

• Total Experience: 7.5+ years.
• Strong experience in requirements analysis and requirement elicitation.
• Strong experience in agile fundamentals and methodology, RFP, wireframe & prototype.
• Hands-on functional knowledge of Salesforce Sales Cloud and Service Cloud.
• Deep understanding of Salesforce standard objects such as Leads, Accounts, Contacts, Opportunities, Cases, and related processes.
• Experience working with Salesforce configurations including Flows, Validation Rules, Assignment Rules, Approval Processes, and Reporting.
• Ability to perform change impact analysis and support release/change management activities.
• Understanding of Salesforce data model, security model, and access control at a functional level.
• Familiarity with Salesforce integrations, APIs, and middleware concepts (functional understanding).
• Experience in Business Analysis functions with good technical understanding along with creating BRDs, FSDs and coordinating for Functional and Non-functional requirements and testing.
• Knowledge of use case/story preparation, process flow diagrams, and relationship diagrams such as flow charts, methodology, etc.
• Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
• Passionate about building great solutions.
• Mentoring team members to meet the client's needs and holding them accountable for high standards of delivery.
• Ability to understand and relate technology integration scenarios and apply these learnings in complex troubleshooting scenarios.

Company Description

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!