[Hiring] Senior Capture Manager @Pearl Interactive Network LLC

Role Description

The Senior Capture Manager leads strategic capture efforts for high-value federal and state government opportunities aligned with Pearl’s core capabilities in contact center operations, beneficiary support services, and behavioral health solutions. This role is responsible for driving the full capture lifecycle, shaping opportunities, and positioning Pearl as a leader in technology-enabled, human-centered service delivery. The Senior Capture Manager collaborates cross-functionally with business development, contracts, pricing, and operations teams to develop winning strategies aligned with corporate growth objectives.

Essential Duties and Responsibilities

• Capture Strategy & Opportunity Shaping:
  • Lead capture efforts for strategic opportunities across federal and state agencies, with emphasis on healthcare, human services, and citizen engagement programs.
  • Develop and execute capture strategies that highlight Pearl’s strengths in:
    • Technology-enabled contact center operations
    • Beneficiary and patient support services
    • Behavioral health and care navigation
    • Workforce management at scale
  • Shape opportunities early in the procurement lifecycle through customer engagement, market intelligence, and solution positioning.
  • Build and maintain a qualified pipeline aligned with corporate growth objectives.
• Customer & Market Engagement:
  • Develop strong relationships with key stakeholders across agencies such as HHS, CMS, VA, state health agencies, and other human services organizations.
  • Identify customer pain points and align Pearl’s human-centered, high-volume interaction capabilities (5M+ interactions annually) to mission needs.
  • Represent the company at industry events, conferences, and customer meetings.
• Teaming & Partner Strategy:
  • Identify and secure strategic partners that complement Pearl’s capabilities (e.g., technology platforms, healthcare SMEs, digital engagement tools).
  • Lead teaming negotiations, including NDAs and teaming agreements.
  • Build winning teams that enhance technical differentiation and past performance relevance.
• Proposal Integration & Execution:
  • Ensure seamless transition from capture to proposal development.
  • Define win themes that emphasize innovation, scalability, quality, and customer experience.
  • Collaborate with pricing, solutions, and operations teams to develop compliant and competitive proposals.
  • Participate in color team reviews and ensure proposal alignment with capture strategy.
• Competitive Intelligence & Positioning:
  • Conduct detailed competitor assessments and pricing strategies.
  • Position Pearl’s differentiators in workforce management, service quality, and technology-driven engagement.
  • Maintain situational awareness of procurement trends, contract vehicles, and agency priorities.
• Leadership & Cross-Functional Collaboration:
  • Lead cross-functional capture teams including BD, operations, HR/workforce management, and pricing.
  • Partner with operations to ensure proposed solutions are executable, scalable, and aligned with past performance.
  • Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Public Policy, or related field (Master’s preferred).
• 8–12+ years of experience in capture management, business development, or federal/state contracting.
• Demonstrated success capturing and winning opportunities valued at $10M+.
• Proven ability to shape and win opportunities involving high-volume service delivery and workforce-intensive programs.
• Strong understanding of various contract and payment types (non-IDIQ, IDIQ – single or multiple awards, FFP, T&M, Cost Plus) as well as the Federal Acquisition Regulations (FAR).
• Experience in contact center / CX operations, healthcare or beneficiary support programs, and behavioral health or social services programs (preferred).
• Shipley or equivalent capture/proposal training (preferred).

Key Competencies

• Strategic capture planning and disciplined execution
• Customer-centric and human-centered thinking
• Deep understanding of service delivery models at scale
• Relationship building and stakeholder engagement
• Competitive positioning and win strategy development
• Strong leadership and cross-functional collaboration

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to walk, sit and use hands to manipulate, handle, or feel. The employee is occasionally required to stand and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The person in this position frequently communicates with co-workers, peers, management, and clients which may involve delivering presentations in-person and/or remotely. Must be able to access, exchange, communicate and converse accurate information in these situations. Constantly operates a computer, mobile phone and other IT peripherals.

Pearl Interactive Network, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.

This job description is intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.