[Hiring] Salesforce Business Analyst @Cencora

Role Description

We are seeking a highly skilled and motivated Business Analyst with Salesforce expertise, to join our USPAH Customer Strategy & Enablement team. You will help us represent the needs of the business as we partner with IT to deliver technology solutions that support the goals of our commercial and customer operations teams.

In this role, you will be responsible for analyzing, designing, and optimizing business process facilitation in Salesforce and other technology tools. The ideal candidate will have a strong background in Salesforce design, consulting, best practices, process mapping, and process facilitation. You will collaborate with IT, our commercial and customer operations teams, and other cross-functional teams to identify areas of improvement, implement changes, and measure the success of process optimizations.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Establishes and maintains liaison relationship with business partners and IT to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• May contribute to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• Provides input from a business perspective.
• Assesses user needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities, and may advise on options.
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
• May analyze business operations and processes to understand their strengths and weaknesses to determine opportunities for improvements.
• Documents current business processes and models.
• May assist in the business process redesign, write user stories, develop user test cases, execute test cases and validate test results.
• May help with business case development (i.e., research, data collection).
• May investigate, resolve and escalate problems and develop recommendations for resolution.
• Works with IT when technical assistance is needed to help in problem resolution.
• Keeps customers informed of problems, issues, and resolutions.
• Analyzes performance metrics to ensure customer satisfaction.
• May manage customers’ expectations.
• Ensures IT solutions meet customers’ needs.
• Coaches and transfers knowledge to less experienced team members.

Additional Duties & Responsibilities may include:

• Executes product planning activities by translating customer, market, and business needs into defined product requirements and prioritized features.
• Analyzes product performance, market conditions, customer feedback, and business trends to support roadmap updates and product decisions.
• Develops and maintains product documentation, business cases, feature requirements, and lifecycle plans to support execution and alignment.
• Coordinates with cross-functional stakeholders to support product development, launch readiness, adoption, and post-launch improvement activities.
• Drives product roadmap execution by evaluating enhancement requests, recommending priorities, and aligning delivery activities to business objectives.
• Monitors product risks, issues, dependencies, and performance indicators to support timely resolution and sustained product effectiveness.
• Contributes to budget tracking, forecasting inputs, and reporting activities to support product performance and return on investment objectives.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or other related field, or equivalent work experience.
• Three (3) or more years of Salesforce analysis, Salesforce process design and configuration experience – required.
• Prior experience leading requirements gathering workshops and interviews.
• Salesforce certification(s) highly desired (e.g., Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, or other relevant).
• Proficiency in Visio or other flowchart creation software (e.g., Draw.io/Diagrams.net, Lucidchart).
• Experience working in or with a product management team.
• Excellent written and verbal communication skills.
• Ability to work well both independently or in a team.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.