[Hiring] Salesforce Business Analyst @TekWissen

Role Description

The Salesforce Business Analyst will act as a bridge between business stakeholders and technical teams, translating business needs into clear, actionable Salesforce requirements. The role involves:

• Requirement gathering
• User story creation
• Stakeholder coordination
• Supporting Agile delivery to ensure Salesforce solutions deliver measurable business value

Qualifications

• 15+ years of experience as a Business Analyst, with strong exposure to Salesforce platforms
• 5+ years of experience as a Business Analyst, preferably in CRM or Salesforce-based programs
• Strong understanding of Salesforce concepts (data model, security, automation, reports, dashboards)
• Hands-on experience writing user stories and acceptance criteria in Agile environments
• Proficiency in Agile tools such as JIRA and Confluence (or equivalent)
• Strong analytical, problem solving, and documentation skills
• Excellent verbal and written communication skills
• Proven ability to work with cross functional teams and multiple stakeholders
• Ability to explain complex technical concepts in simple business terms

Requirements

• Collaborate with business stakeholders to elicit, analyze, and document business requirements related to Salesforce initiatives
• Translate business needs into functional requirements, user stories, acceptance criteria, and process flows
• Support creation and maintenance of documentation such as BRDs/FRDs (as applicable), user stories, workflows, and requirement traceability matrices
• Perform impact analysis for enhancements, defects, and change requests within Salesforce
• Collaborate with Salesforce developers, admins, and architects to ensure requirements are clearly understood and implemented correctly
• Provide functional guidance across Salesforce features such as objects, fields, workflows/flows, validations, reports, and dashboards
• Participate in UAT planning and execution, including test scenario creation, coordination with business users, and validation of delivered functionality
• Support release readiness activities and post deployment validation
• Work within Agile/Scrum teams, participating in backlog grooming, sprint planning, sprint reviews, and retrospectives
• Partner with Product Owners to help prioritize backlog items and ensure stories meet Definition of Ready (DoR)
• Act as a liaison between business and technical teams to ensure smooth communication and alignment throughout the delivery lifecycle
• Facilitate workshops, requirement walkthroughs, and stakeholder review sessions
• Communicate progress, risks, and dependencies clearly to project and delivery leadership
• Ensure stakeholder expectations are managed and changes are documented and communicated effectively

Company Description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.